Especialista en Atención al Cliente en Español I HE

Sutherland
Colombia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Communication","Empathy","Time management","Problem-solving","Listening"]

Customer service representative handling inbound calls for a telecom campaign, delivering basic technical support, cross-selling, and customer retention. You will manage multiple systems, meet quality and SLA targets, and provide product information while guiding customers through renewals, refunds, and related requests in a fast-paced contact center environment.

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Sutherland
Sutherland
2 months ago

Especialista en Atención al Cliente en Español I HE

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Last checked: 2 hours agoStatus: Live

Job Summary

Customer service representative handling inbound calls for a telecom campaign, delivering basic technical support, cross-selling, and customer retention. You will manage multiple systems, meet quality and SLA targets, and provide product information while guiding customers through renewals, refunds, and related requests in a fast-paced contact center environment.
Location: Colombia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Answer customer calls and respond to inquiries in a professional and clear manner
  • •Maintain key quality, productivity, and SLA metrics as set by the client
  • •Provide basic technical support information to customers
  • •Offer information on products and services and assist with service-related tasks such as renewals and refunds
  • •Transfer calls to the appropriate department when needed

Key Requirements

  • •High school diploma (bachillerato) completed
  • •Excellent verbal and written communication skills
  • •Ability to multitask and manage multiple systems
  • •Active listening and customer understanding
  • •Basic proficiency with technology tools (CRM, email, internal systems)
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationEmpathyTime managementProblem-solvingListening
Languages:Spanish
Tech Stack:CRMEmailInternal systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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