3 days ago

User Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide responsive technical support to employees across the organization, handling Level 1 and Level 2 PC hardware/software issues and supporting key banking systems including AS400, Silverlake, and Vertex. Install and troubleshoot software, resolve application and hardware problems, and help onboard new hires by configuring laptops and remote access. Maintain accurate tickets and documentation, review monitoring checklists, and route Level 3 issues for timely resolution.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Respond to employee inquiries via phone, email, and remote support tools with clear, professional communication.
•Provide Level 1 and Level 2 technical support for PC hardware, software, and banking systems, routing Level 3 issues to the right team.
•Install, configure, and update software applications; troubleshoot operating systems, applications, and peripheral device issues; perform root-cause analysis.
•Support onboarding by configuring laptops, installing required applications, setting up remote access, and providing orientation to IT tools and self-help resources.
•Administer security change procedures and manage user access rights; maintain helpdesk documentation; complete monitoring checklists and respond to alerts/escalations.

Pay and Benefits

Salary: USD 25 - 30 hourly

Key Requirements

•High school diploma and 2+ years of experience in IT support, help desk, banking technology, or a call center environment (or an equivalent education/experience combination).
•Knowledge of PC hardware and Microsoft Windows OS.
•Experience troubleshooting software applications and diagnosing issues with operating systems and peripheral devices.
•Ability to communicate clearly and professionally via phone and email.
•Strong organizational skills and attention to detail.

Experience:2+ years

Education:High School

Skills:TroubleshootingCommunicationCustomer serviceOrganizational skillsAttention to detail

Languages:English

Tech Stack:Microsoft WindowsMS Office SuiteAS400SilverlakeVertexJack HenryTicketing systemRemote access

Company Brief

Old Second Bancorp

Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Aurora, United States

Founded: 1871

Website LinkedIn

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Old Second Bancorp

3 days ago

User Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Respond to employee inquiries via phone, email, and remote support tools with clear, professional communication.
•Provide Level 1 and Level 2 technical support for PC hardware, software, and banking systems, routing Level 3 issues to the right team.
•Install, configure, and update software applications; troubleshoot operating systems, applications, and peripheral device issues; perform root-cause analysis.
•Support onboarding by configuring laptops, installing required applications, setting up remote access, and providing orientation to IT tools and self-help resources.
•Administer security change procedures and manage user access rights; maintain helpdesk documentation; complete monitoring checklists and respond to alerts/escalations.

Pay and Benefits

Salary: USD 25 - 30 hourly

Key Requirements

•High school diploma and 2+ years of experience in IT support, help desk, banking technology, or a call center environment (or an equivalent education/experience combination).
•Knowledge of PC hardware and Microsoft Windows OS.
•Experience troubleshooting software applications and diagnosing issues with operating systems and peripheral devices.
•Ability to communicate clearly and professionally via phone and email.
•Strong organizational skills and attention to detail.

Experience:2+ years

Education:High School

Skills:TroubleshootingCommunicationCustomer serviceOrganizational skillsAttention to detail

Languages:English

Tech Stack:Microsoft WindowsMS Office SuiteAS400SilverlakeVertexJack HenryTicketing systemRemote access

Company Brief

Old Second Bancorp

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Aurora, United States

Founded: 1871

Website LinkedIn