Abnormal AI

1 day ago

Customer Success Manager, UKI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 33 minutes agoStatus: Live

Job Summary

Own the customer relationship as the primary interface between enterprise customers and internal teams, driving value realization, adoption of platform best practices, and measurable ROI. Manage executive-level stakeholder relationships, deliver business reviews, monitor customer health, and proactively de-escalate issues. Coordinate cross-functionally with Support, Product, and Engineering to maintain success plans, improve product feedback loops, and enable renewals and expansion.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the voice of the customer, providing internal feedback to maximize value and retention.
•Schedule, prepare, and deliver customer business reviews focused on ROI to drive renewals and expansion.
•Maintain product and roadmap understanding to guide customers toward success and increase adoption score.
•Develop and maintain success plans with success metrics by working with internal account teams and customer stakeholders.
•Proactively monitor customer health, de-escalate issues, and coordinate risk mitigation actions with Product/Support/Engineering to meet commitments.

Key Requirements

•2+ years in a CSM capacity, with 5+ years in an enterprise SaaS product support environment.
•Build long-lasting executive-level relationships (including with CISOs and CIOs) and drive measurable customer experience outcomes like health score, retention/growth, and referenceability.
•Action-oriented problem solving: integrate inputs across Support, Product, and Engineering into scalable solutions and clear customer narratives.
•Strong analytical and organizational skills, including understanding and evaluating ROI on customer investment.
•Experience using case management systems and CRMs (e.g., SFDC/JIRA), plus strong written, spoken, and presentation communication skills.

Experience:5+ yearsEnterprise SaaSProduct supportCustomer successEmail security

Education:Bachelor's in Computer Engineering/Computer Science, Electronics and Communications Engineering

Skills:Relationship buildingDe-escalationCommunicationAnalytical thinkingOrganizational skills

Languages:English

Tech Stack:SFDCJIRACase management systemsEmail securityInternet and networking technologies

Company Brief

Abnormal AI

Provides AI-powered email security and human behavior analysis to detect phishing, business email compromise, and account takeover attacks. The platform helps organizations protect employees and communications across cloud email and collaboration tools.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn

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Abnormal AI

1 day ago

Customer Success Manager, UKI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 33 minutes agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the voice of the customer, providing internal feedback to maximize value and retention.
•Schedule, prepare, and deliver customer business reviews focused on ROI to drive renewals and expansion.
•Maintain product and roadmap understanding to guide customers toward success and increase adoption score.
•Develop and maintain success plans with success metrics by working with internal account teams and customer stakeholders.
•Proactively monitor customer health, de-escalate issues, and coordinate risk mitigation actions with Product/Support/Engineering to meet commitments.

Key Requirements

•2+ years in a CSM capacity, with 5+ years in an enterprise SaaS product support environment.
•Build long-lasting executive-level relationships (including with CISOs and CIOs) and drive measurable customer experience outcomes like health score, retention/growth, and referenceability.
•Action-oriented problem solving: integrate inputs across Support, Product, and Engineering into scalable solutions and clear customer narratives.
•Strong analytical and organizational skills, including understanding and evaluating ROI on customer investment.
•Experience using case management systems and CRMs (e.g., SFDC/JIRA), plus strong written, spoken, and presentation communication skills.

Experience:5+ yearsEnterprise SaaSProduct supportCustomer successEmail security

Education:Bachelor's in Computer Engineering/Computer Science, Electronics and Communications Engineering

Skills:Relationship buildingDe-escalationCommunicationAnalytical thinkingOrganizational skills

Languages:English

Tech Stack:SFDCJIRACase management systemsEmail securityInternet and networking technologies

Company Brief

Abnormal AI

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn