Global Support Contract Specialist (EMEA Time Zone)

Salesforce
Hyderabad
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Detail-oriented","Problem-solving","Interpersonal skills","Written communication","Verbal communication"]

Support Account Executives across Salesforce’s Global SMB businesses by answering deal-structure and quote questions, creating and updating quotes, and ensuring orders comply with revenue and company policy. Advise on pricing and deal structuring, collaborate with Rev Recognition and Legal on contract issues, and review submitted contract and order forms for accuracy and policy conformance. Deliver SOX-compliant processes and train sales teams while improving internal systems and knowledge.

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FursaFursa
Salesforce
Salesforce
4 hours ago

Global Support Contract Specialist (EMEA Time Zone)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Account Executives across Salesforce’s Global SMB businesses by answering deal-structure and quote questions, creating and updating quotes, and ensuring orders comply with revenue and company policy. Advise on pricing and deal structuring, collaborate with Rev Recognition and Legal on contract issues, and review submitted contract and order forms for accuracy and policy conformance. Deliver SOX-compliant processes and train sales teams while improving internal systems and knowledge.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide internal support to Account Executives on deal structure, order processing, and pre-quote conversion guidance while ensuring compliance with revenue and company policy.
  • •Advise on pricing strategy and deal structuring options, including ACV calculations and approvals within company guidelines.
  • •Create and modify quotes, and review contract and order forms for completeness, accuracy, and conformance to Salesforce Sales Order Acceptance policy.
  • •Partner with Sales, Rev Recognition, Legal, and Collections to resolve contract issues, support negotiation, and help with billing investigations and disputes.
  • •Ensure SOX compliance, train sales (especially less experienced AEs), and contribute to process improvements, internal policies, and knowledge sharing.

Key Requirements

  • •3+ years of sales operations or order management experience.
  • •Experience with pricing and deal strategy, including ACV calculations, deal structuring, and pricing/discount approval processes.
  • •Strong research and problem-solving abilities.
  • •Ability to excel in a fast-paced environment while delivering accuracy and meeting deadlines.
  • •Extreme attention to detail and ability to independently resolve issues and communicate actions required.
Experience:3+ years
Skills:Detail-orientedProblem-solvingInterpersonal skillsWritten communicationVerbal communication
Tech Stack:Salesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor