CRM Specialist

Tamara UAE
Dubai
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Communication","Problem-solving","Attention to detail","Stakeholder collaboration","Data-driven optimization"]

Own the end-to-end design, execution, and optimization of complex, multi-channel lifecycle campaigns. Build automated and personalized CRM flows across email, push, in-app, and SMS using advanced segmentation, dynamic content, Liquid logic, webhooks, and connected content. Drive CRM strategy initiatives tied to customer lifecycle management and product adoption, collaborating with product, data, engineering, and marketing to improve engagement and retention through continuous, data-driven optimization.

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FursaFursa
Tamara UAE
Tamara UAE
1 month ago

CRM Specialist

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end design, execution, and optimization of complex, multi-channel lifecycle campaigns. Build automated and personalized CRM flows across email, push, in-app, and SMS using advanced segmentation, dynamic content, Liquid logic, webhooks, and connected content. Drive CRM strategy initiatives tied to customer lifecycle management and product adoption, collaborating with product, data, engineering, and marketing to improve engagement and retention through continuous, data-driven optimization.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Entry level

Key Responsibilities

  • •Lead the design and implementation of multi-channel lifecycle customer journeys (email, push, in-app, SMS) with segmentation, personalization, and automation.
  • •Configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences.
  • •Define and drive CRM strategy for initiatives such as customer lifecycle management and product adoption to improve engagement and retention.
  • •Manage complex CRM workflows, integrations, and troubleshooting.
  • •Analyze campaign performance and user behavior to refine targeting, content, and triggers; serve as the internal CRM subject-matter expert for best practices in templates, deliverability, and compliance.

Key Requirements

  • •2+ years of hands-on CRM experience in fast-paced B2C environments; fintech experience is highly preferable.
  • •Proven experience building and managing complex automated campaigns in enterprise CRM platforms such as Braze, CleverTap, or Iterable.
  • •Expertise implementing advanced CRM logic including Liquid scripting, dynamic content, webhooks, and connected content.
  • •Strong understanding of customer segmentation, lifecycle marketing, and data flows.
  • •Comfort working with data (SQL, analytics dashboards, A/B testing); familiarity with HTML/CSS for email development is a plus.
Experience:B2CFintech
Skills:CommunicationProblem-solvingAttention to detailStakeholder collaborationData-driven optimization
Languages:English
Tech Stack:CRMLiquidWebhooksBrazeCleverTapIterableSQLAnalytics dashboardsA/B testingHTMLCSSEmail development

Company Brief

Tamara UAE
Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2020
WebsiteLinkedIn