Customer Success Engineer, Federal

Cribl
United States
Workplace: RemoteFull timeUSD 110,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer advocacy","Empathy","Communication","Relationship management","Problem-solving"]

Act as a trusted, highly technical advisor for federal and public-sector customers, guiding the full Customer Success lifecycle from onboarding through expansion. Own customer outcomes by becoming a Cribl product expert for telemetry and observability pipelines, driving success plans and KPIs with senior stakeholders, and communicating using data-driven metrics via a customer success platform. Collaborate cross-functionally to expand use cases and keep customers continuously successful.

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FursaFursa
Cribl
Cribl
2 days ago

Customer Success Engineer, Federal

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Act as a trusted, highly technical advisor for federal and public-sector customers, guiding the full Customer Success lifecycle from onboarding through expansion. Own customer outcomes by becoming a Cribl product expert for telemetry and observability pipelines, driving success plans and KPIs with senior stakeholders, and communicating using data-driven metrics via a customer success platform. Collaborate cross-functionally to expand use cases and keep customers continuously successful.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive the Customer Success lifecycle from onboarding to expansion as a trusted/strategic advisor for customers.
  • •Serve as a technical Cribl product expert as customers build observability pipelines to transform data in their organization.
  • •Establish relationships with stakeholders and senior management to drive success plans and KPIs at largest customers.
  • •Communicate effectively to technical customers using the customer success platform and data-driven metrics to automate responses.
  • •Expand and continue customer value by growing existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data.

Pay and Benefits

Salary: USD 110,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsurancePaid HolidaysPaid Leave401kEquityFertility Treatment

Key Requirements

  • •Minimum of 5 years in a related function with direct customer advocacy and post-sales customer engagement experience focused on customer success and outcomes.
  • •Experience with Federal or Public Sector organizations.
  • •GovCloud or FEDRAMP experience.
  • •Direct experience with Observability, Logs, Metrics, IT Operations and Security, including managing data pipelines across the data lifecycle.
  • •Must be able to obtain a US Security Clearance.
Experience:5+ yearsFederalPublic sectorObservabilityData engineeringIT operations
Skills:Customer advocacyEmpathyCommunicationRelationship managementProblem-solving
Tech Stack:SplunkElasticDatadogSnowflakeGainSightAWSAzureGCP

Eligibility

Security Clearance:US Security Clearance

Company Brief

Cribl
Builds observability and data routing software that enables organizations to collect, process, and route machine data (logs, metrics, traces) to analytics and storage destinations while reducing costs and improving operational visibility.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn