2 days ago

Search Ops Evaluation & Investigation Team Leader - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage the local Search Operations Evaluation & Investigation team in Japan, driving quality assurance, RCA, data analysis, and continuous improvement of search query and results-page evaluations. Own policy/process/strategy localization, optimize workflows and SOPs, and deliver training to BPO partners. Partner with product and R&D teams to improve search strategies and user experience, while maintaining high standards, productivity, and alignment with TikTok core values.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, manage, recruit, and develop the local search operations team to achieve quality and performance goals.
•Ensure services are delivered according to TikTok core values, policies, and procedures.
•Localize policy/process/strategies; manage BPO quality, quality assurance, RCA, and data deep dives; produce reports and recommendations.
•Continuously evaluate outcomes, optimize workflows and SOPs, and improve quality processes for productivity and efficiency.
•Collaborate with product and R&D teams to optimize search strategies and improve user search experience; provide training to BPO sites.

Key Requirements

•Bachelor’s degree or equivalent education/experience.
•2+ years of experience in quality management.
•At least 2 years of experience as a Team Lead/Content Manager/Technical Lead.
•Strong people management skills, currently managing large teams with diverse skills.
•Proficient Japanese for daily communication and strong English proficiency across reading, writing, listening, and speaking.

Experience:Search enginesOnline safetyPrivacyExpression issuesQuality managementBPO

Education:Bachelor's

Skills:People managementQuality managementAttention to detailIndependent workCross-functional communication

Languages:JapaneseEnglish

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

Search Ops Evaluation & Investigation Team Leader - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, manage, recruit, and develop the local search operations team to achieve quality and performance goals.
•Ensure services are delivered according to TikTok core values, policies, and procedures.
•Localize policy/process/strategies; manage BPO quality, quality assurance, RCA, and data deep dives; produce reports and recommendations.
•Continuously evaluate outcomes, optimize workflows and SOPs, and improve quality processes for productivity and efficiency.
•Collaborate with product and R&D teams to optimize search strategies and improve user search experience; provide training to BPO sites.

Key Requirements

•Bachelor’s degree or equivalent education/experience.
•2+ years of experience in quality management.
•At least 2 years of experience as a Team Lead/Content Manager/Technical Lead.
•Strong people management skills, currently managing large teams with diverse skills.
•Proficient Japanese for daily communication and strong English proficiency across reading, writing, listening, and speaking.

Experience:Search enginesOnline safetyPrivacyExpression issuesQuality managementBPO

Education:Bachelor's

Skills:People managementQuality managementAttention to detailIndependent workCross-functional communication

Languages:JapaneseEnglish

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn