Front Office Coordinator

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Attention to detail","Administrative support","Customer service","On-the-job training","Communication"]

Coordinate day-to-day front office operations by maintaining detailed knowledge of hotel services, room inventory, vendors, and in-house guest information. Support guest inquiries, update room status and out-of-order reports, prepare and distribute maintenance work orders, and ensure accurate guest details across rate, room type, billing, and requests. Handle operational front desk administration such as printing reports, requisitioning supplies, and providing training/on-the-job support to new employees, using Opera and Micros systems.

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Kempinski
Kempinski
2 days ago

Front Office Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Coordinate day-to-day front office operations by maintaining detailed knowledge of hotel services, room inventory, vendors, and in-house guest information. Support guest inquiries, update room status and out-of-order reports, prepare and distribute maintenance work orders, and ensure accurate guest details across rate, room type, billing, and requests. Handle operational front desk administration such as printing reports, requisitioning supplies, and providing training/on-the-job support to new employees, using Opera and Micros systems.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Maintain complete knowledge of hotel features/services, hours of operation, and room types including layout, amenities, and locations.
  • •Use and support computer system access per departmental specifications; set up workstations and maintain cleanliness throughout the shift.
  • •Complete requisitions for additional supplies/materials and submit to the manager; maintain updated vendor resources for guest inquiries.
  • •Review designated in-house guest lists, prepare and distribute designated reports, and update room status/out-of-order room tracking per procedures.
  • •Coordinate with departments to ensure accurate guest information and oversee guest requirements; prepare maintenance work orders and provide training/on-the-job support for new employees.

Key Requirements

  • •1 to 2 years experience in a receptionist position at Front Office.
  • •Experience in an international five-star hotel (preferred).
  • •Operational knowledge of front desk operations.
  • •Knowledge of VIP welcoming protocol.
  • •Solid knowledge of Microsoft Office (Word, Excel, PowerPoint) and advanced knowledge of Opera; basic knowledge of Micros.
Experience:1-2 yearsHospitalityHotelsFront office
Skills:Attention to detailAdministrative supportCustomer serviceOn-the-job trainingCommunication
Tech Stack:Microsoft OfficeWordExcelPowerPointOperaMicros

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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