Sephora

6 days ago

Stage Experience and Services Manager, Stores

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead store sales experience and all in-store services, classes, and events. Drive performance and develop teams across Color, Skin, Fragrance, Cash wrap, Services Coordinators, and Senior Beauty advisors, ensuring targets are met. Execute onboarding and ongoing training, manage client feedback and service escalations, and oversee hiring and interviewing for direct reports using Sephora tools, while keeping the store aligned to goals and trends.

Location: Calgary

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage all aspects of the sales experience and all services, classes, and events in the store location.
•Account for the development of Color, Skin, Fragrance, Cash wrap teams, Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA), and Personal Beauty Advisors (PBA).
•Execute onboarding and ongoing training, including cast training and facilitating Welcome to Sephora and Sephora 101 sessions when possible.
•Respond to client feedback promptly using Medallia and other feedback channels, act as Director in Charge (DIC), and engage with clients on-stage when possible.
•Communicate hiring needs, manage interviewing/hiring for direct reports, and support store hiring using the My Sephora Career (MSC) system.

Pay and Benefits

Salary: CAD 54,800 - 68,500

Key Requirements

•2 to 4 years of experience in a similar role at a similar volume store or equivalent internal experience.
•Exceptional leadership and influential skills.
•Proven ability to lead and build top-performing teams.
•Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
•Flexible availability to work during peak retail hours such as nights, weekends, and holidays.

Experience:2-4 years

Skills:LeadershipInfluencingTeam buildingClient service mindsetFlexibility

Tech Stack:MedalliaMy Sephora Career (MSC)

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

6 days ago

Stage Experience and Services Manager, Stores

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Calgary

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage all aspects of the sales experience and all services, classes, and events in the store location.
•Account for the development of Color, Skin, Fragrance, Cash wrap teams, Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA), and Personal Beauty Advisors (PBA).
•Execute onboarding and ongoing training, including cast training and facilitating Welcome to Sephora and Sephora 101 sessions when possible.
•Respond to client feedback promptly using Medallia and other feedback channels, act as Director in Charge (DIC), and engage with clients on-stage when possible.
•Communicate hiring needs, manage interviewing/hiring for direct reports, and support store hiring using the My Sephora Career (MSC) system.

Pay and Benefits

Salary: CAD 54,800 - 68,500

Key Requirements

•2 to 4 years of experience in a similar role at a similar volume store or equivalent internal experience.
•Exceptional leadership and influential skills.
•Proven ability to lead and build top-performing teams.
•Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
•Flexible availability to work during peak retail hours such as nights, weekends, and holidays.

Experience:2-4 years

Skills:LeadershipInfluencingTeam buildingClient service mindsetFlexibility

Tech Stack:MedalliaMy Sephora Career (MSC)

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn