Billing Support Specialist (Remote)

Rula
Los Angeles
Workplace: RemoteFull timeUSD 51,000 - 57,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Critical thinking","Collaboration","Multitasking","Prioritization","Organizational skills"]

Manage assigned payers on the Revenue Cycle Management team by investigating claim denials, navigating payer requirements, and ensuring complex claims are prioritized and resolved accurately. Partner cross-functionally to analyze operational and denial trends, identify workflow optimization opportunities, and improve claim outcomes. As an individual contributor, also guide offshore team members with payer-specific workflows, resolution strategies, and best practices while supporting onboarding and continuous learning.

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FursaFursa
Rula
Rula
1 day ago

Billing Support Specialist (Remote)

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Last checked: 9 hours agoStatus: Live

Job Summary

Manage assigned payers on the Revenue Cycle Management team by investigating claim denials, navigating payer requirements, and ensuring complex claims are prioritized and resolved accurately. Partner cross-functionally to analyze operational and denial trends, identify workflow optimization opportunities, and improve claim outcomes. As an individual contributor, also guide offshore team members with payer-specific workflows, resolution strategies, and best practices while supporting onboarding and continuous learning.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage assigned payers by handling complex billing challenges and resolving claims accurately
  • •Investigate claim denials and ensure complex claims are prioritized and resolved correctly
  • •Navigate evolving payer requirements to support successful claim outcomes
  • •Partner with cross-functional teams to analyze operational and denial trends and optimize workflows
  • •Provide guidance to offshore team members on payer workflows, claim resolution strategies, and operational processes

Pay and Benefits

Salary: USD 51,000 - 57,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceDentalVisionLife InsuranceDisabilityFsa/hsa401kPaid LeaveParental LeaveHome OfficeWellness StipendEap

Key Requirements

  • •2+ years experience in a healthcare billing, insurance, patient relations, or medical claims role
  • •Comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures
  • •Comprehensive knowledge of denial language and Carrier CARC codes
  • •Expert understanding of the life cycle of a claim
  • •Basic to intermediate Excel experience (data formatting, formulas, basic charts, pivot tables)
Experience:2+ yearsHealthcareInsuranceRevenue cycle management
Skills:Critical thinkingCollaborationMultitaskingPrioritizationOrganizational skills
Tech Stack:ExcelElectronic health record (EHR) systemsAdvancedMDBilling software

Company Brief

Rula
Rula (formerly Path Mental Health) is a digital behavioral-health company connecting patients with licensed therapists and psychiatric providers, focused on insurance-covered, accessible therapy and medication management delivered via a national telehealth platform.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Funding: Series C
Headquarters: Los Angeles, CA, United States
Founded: 2019
WebsiteLinkedIn