Claims officer with Polish

Allianz
Romania
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsSkills: ["Problem-solving","Independence","Time management","Communication","Attention to detail"]

Handle customer calls and email correspondence for claims, delivering accurate information and advice while maintaining high satisfaction. Record customer data changes in relevant applications, manage high request volumes, and discuss complex cases with team leadership. Improve operational processes, actively participate in company trainings, and ensure compliance with team leader instructions. Use AI-driven predictive analytics and fraud detection approaches as part of customer service and claims processing.

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FursaFursa
Allianz
Allianz
20 hours ago

Claims officer with Polish

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle customer calls and email correspondence for claims, delivering accurate information and advice while maintaining high satisfaction. Record customer data changes in relevant applications, manage high request volumes, and discuss complex cases with team leadership. Improve operational processes, actively participate in company trainings, and ensure compliance with team leader instructions. Use AI-driven predictive analytics and fraud detection approaches as part of customer service and claims processing.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage calls and emails professionally.
  • •Correspond with customers politely, ensuring a high degree of satisfaction.
  • •Provide specific information and advice to clients.
  • •Record information and customer data changes in the relevant applications.
  • •Learn routines and processing targets, discuss complex cases with team leadership, and help improve operational processes.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid LeaveLearning Budget

Key Requirements

  • •Fluent Polish and English (min. B2).
  • •1–2 years of experience in a similar role is a plus.
  • •Ability to solve problems and tackle challenges independently.
  • •Can handle a high volume of work and meet deadlines.
  • •Comfortable with Microsoft Office tools (Outlook, Excel, Word, PowerPoint, Access).
Experience:1-2 yearsClaims
Skills:Problem-solvingIndependenceTime managementCommunicationAttention to detail
Languages:PolishEnglish
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessArtificial intelligenceMachine learningPredictive analyticsFraud detectionBusiness intelligence

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn