3 days ago

Merchant Onboarding Executives

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end merchant onboarding lifecycle, ensuring SME merchants are activated, technically integrated, and fully configured before going live. Triage and resolve onboarding drop-off and reset cases, coordinating with Risk, Legal, Business Development, and Product to remove blockers. Support merchants through e-commerce integrations, maintain CRM hygiene, and monitor onboarding KPIs, SLAs, and NPS targets while continuously improving onboarding efficiency and conversion.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own the full merchant onboarding lifecycle from application to activation, including merchant configuration and technical integration.
•Resolve stalled, escalated, and time-sensitive onboarding cases, including drop-off and reset applications through follow-ups and document support.
•Coordinate with Risk, Legal, Business Development, and Product to remove onboarding blockers and improve lead handoff and onboarding workflows.
•Investigate integration and backend technical errors, and support merchants with e-commerce integrations when required.
•Maintain CRM records, track onboarding funnel progress, monitor KPIs (daily/weekly/monthly), and ensure SLA and NPS targets are met while improving onboarding processes.

Key Requirements

•Bachelor's degree in Business, Sales, or a related field.
•1–3 years of relevant professional experience.
•Fluent Arabic and English (written and spoken).
•Strong communication skills via phone and email.
•Excellent organizational and project management skills.

Experience:1-3 yearsFintechE-commerce

Education:Bachelor's in Business, Sales, or a related field

Skills:CommunicationOrganizationalProject managementAnalyticalProblem-solving

Languages:ArabicEnglish

Tech Stack:CRMShopifyMagentoAPI integrationsE-commerce integrations

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Tabby

3 days ago

Merchant Onboarding Executives

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own the full merchant onboarding lifecycle from application to activation, including merchant configuration and technical integration.
•Resolve stalled, escalated, and time-sensitive onboarding cases, including drop-off and reset applications through follow-ups and document support.
•Coordinate with Risk, Legal, Business Development, and Product to remove onboarding blockers and improve lead handoff and onboarding workflows.
•Investigate integration and backend technical errors, and support merchants with e-commerce integrations when required.
•Maintain CRM records, track onboarding funnel progress, monitor KPIs (daily/weekly/monthly), and ensure SLA and NPS targets are met while improving onboarding processes.

Key Requirements

•Bachelor's degree in Business, Sales, or a related field.
•1–3 years of relevant professional experience.
•Fluent Arabic and English (written and spoken).
•Strong communication skills via phone and email.
•Excellent organizational and project management skills.

Experience:1-3 yearsFintechE-commerce

Education:Bachelor's in Business, Sales, or a related field

Skills:CommunicationOrganizationalProject managementAnalyticalProblem-solving

Languages:ArabicEnglish

Tech Stack:CRMShopifyMagentoAPI integrationsE-commerce integrations

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor