Navina

1 day ago

Customer Success Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead cross-functional customer success programs that improve customer outcomes, operational efficiency, and scalability across Navina’s global CS organization. Serve as the strategic bridge between US commercial teams and local R&D/Product pods, translating customer requirements into technical reality to maximize net retention. Own escalations and at-risk account risk frameworks, and design scalable CS infrastructure, processes, tools, and performance dashboards to operationalize lifecycle workflows and customer health.

Location: Israel

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own operational management of commercial escalations and at-risk accounts, building health frameworks and early-warning mechanisms and executing remediation plans.
•Lead strategic, cross-functional customer programs as central project lead to orchestrate alignment and timely execution across US clients, CSMs, and local R&D pods.
•Bridge US commercial teams and local R&D/Product by establishing prioritization cadences and translating customer feedback and risks into technical context.
•Design and scale core CS infrastructure, processes, and tools, partnering with cross-functional teams to optimize the technology ecosystem and lifecycle workflows.
•Operationalize performance dashboards and insights to measure program performance and account health.

Key Requirements

•7+ years of experience in Customer Success Operations, Program Management, Product or Revenue Operations within a SaaS or digital health environment.
•Strong technical fluency—understand APIs, data structures, system integrations, and software development lifecycles.
•Deep technical proficiency administering and configuring CRM and CS systems.
•Ability to work overlapping hours with US time zones to align with the US-based Customer Success team and external stakeholders.
•Proven track record managing commercial escalations, building business-mitigation programs, and establishing customer health scoring models.

Experience:7+ yearsSaaSDigital health

Skills:CommunicationFacilitationStakeholder managementAnalytical thinkingData-driven mindset

Languages:English

Tech Stack:CRMAPIs

Company Brief

Navina

Develops an AI-powered clinical intelligence platform that helps healthcare organizations identify patient risks, close care gaps, and support value-based care decisions. The product analyzes patient data to guide physicians and care teams.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2018

Website LinkedIn

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Navina

1 day ago

Customer Success Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Israel

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own operational management of commercial escalations and at-risk accounts, building health frameworks and early-warning mechanisms and executing remediation plans.
•Lead strategic, cross-functional customer programs as central project lead to orchestrate alignment and timely execution across US clients, CSMs, and local R&D pods.
•Bridge US commercial teams and local R&D/Product by establishing prioritization cadences and translating customer feedback and risks into technical context.
•Design and scale core CS infrastructure, processes, and tools, partnering with cross-functional teams to optimize the technology ecosystem and lifecycle workflows.
•Operationalize performance dashboards and insights to measure program performance and account health.

Key Requirements

•7+ years of experience in Customer Success Operations, Program Management, Product or Revenue Operations within a SaaS or digital health environment.
•Strong technical fluency—understand APIs, data structures, system integrations, and software development lifecycles.
•Deep technical proficiency administering and configuring CRM and CS systems.
•Ability to work overlapping hours with US time zones to align with the US-based Customer Success team and external stakeholders.
•Proven track record managing commercial escalations, building business-mitigation programs, and establishing customer health scoring models.

Experience:7+ yearsSaaSDigital health

Skills:CommunicationFacilitationStakeholder managementAnalytical thinkingData-driven mindset

Languages:English

Tech Stack:CRMAPIs

Company Brief

Navina

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2018

Website LinkedIn