Executive.Call Center.Aster Retail HO

Aster
Dubai
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Customer service"]

Oversee daily operations of the executive call center at the Aster Retail Head Office in Dubai, coordinating customer support activities and ensuring service level targets are met. Collaborate with retail teams to resolve issues, monitor performance metrics, and drive improvements in customer experience across the Dubai site.

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FursaFursa
Aster
Aster
8 months ago

Executive.Call Center.Aster Retail HO

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Oversee daily operations of the executive call center at the Aster Retail Head Office in Dubai, coordinating customer support activities and ensuring service level targets are met. Collaborate with retail teams to resolve issues, monitor performance metrics, and drive improvements in customer experience across the Dubai site.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Oversee daily operations of the executive call center at the Aster Retail Head Office in Dubai.
  • •Coordinate with retail teams to ensure consistent customer service and issue resolution.
  • •Monitor key performance indicators, service levels, and customer satisfaction.
  • •Escalate complex customer issues and drive resolution with cross-functional teams.
  • •Lead training and development initiatives for call center staff.

Key Requirements

  • •Bachelor's Degree required.
  • •Experience in customer support or call center environments preferred.
  • •Strong communication and problem-solving skills.
  • •Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • •Proven track record of driving customer satisfaction and process improvements.
Experience:RetailCustomer service
Education:Bachelor's
Skills:CommunicationProblem-solvingLeadershipCustomer service

Company Brief

Aster
Aster DM Healthcare operates hospitals, clinics, pharmacies and diagnostic centers across the Middle East and India, delivering integrated primary, secondary and tertiary healthcare services along with specialty care and allied medical services.
Industry: Healthcare Providers
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1987
WebsiteLinkedIn