Team Lead, Market Operations

Carvana
United States
Workplace: OnsiteFull timeUSD 71,000 - 76,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Customer focus","Performance management"]

Lead daily operations for a local Carvana market hub, driving market launch, logistics, consumer branding, and ongoing performance. Manage and mentor a team of Customer Advocates—hiring, onboarding, training, giving feedback, and running performance check-ins. Analyze business trends to solve roadblocks proactively, report results to upper management, and step in as a go-to expert to handle complex customer-facing issues while keeping service delivery running smoothly.

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FursaFursa
Carvana
Carvana
4 days ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana market hub, driving market launch, logistics, consumer branding, and ongoing performance. Manage and mentor a team of Customer Advocates—hiring, onboarding, training, giving feedback, and running performance check-ins. Analyze business trends to solve roadblocks proactively, report results to upper management, and step in as a go-to expert to handle complex customer-facing issues while keeping service delivery running smoothly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local market hub, owning market launch, operations, logistics, consumer branding, and ongoing success.
  • •Continuously build morale and team spirit within the market.
  • •Help hire, onboard, and train Customer Advocates, and provide tools, resources, and guidance for success.
  • •Develop the team through feedback, performance check-ins, goal setting, and recognition of individual and team accomplishments.
  • •Serve as a go-to expert—jump in with daily operations, analyze trends, present regular reports, and manage complex customer-facing issues.

Pay and Benefits

Salary: USD 71,000 - 76,000 annually
Perks:Health InsuranceDentalVision401kPet InsuranceWellness Stipend

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history developing and coaching employees.
  • •Experience with strategic planning and process improvement to exceed goals.
  • •Excellent interpersonal and leadership skills, including the ability to diagnose and solve problems while maintaining focus on customer experience.
Experience:5+ yearsCustomer serviceLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCustomer focusPerformance management
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn