ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)

Manage and oversee daily operational activities to ensure smooth execution, departmental objectives, and service excellence. Monitor operational performance and SLA compliance, plan and allocate resources, and drive process improvement by analyzing workflows and eliminating bottlenecks. Perform root-cause analysis, ensure compliance, quality assurance, and risk management, and prepare KPI dashboards and management reports. Coordinate with internal and external stakeholders and lead, coach, and develop team members to improve customer experience through automation and best practices.