Thumbtack

1 year ago

Experience Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Conduct fast-paced, mixed-method UX research to clarify ambiguous problem spaces and inform early-stage product strategy for new hiring experiences. Partner with product, design, engineering, and data science to test concepts, shape MVPs, and translate research into actionable insights. Synthesize findings into compelling stories that champion user needs across teams, influencing decisions and guiding bold, user-grounded innovation.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities.
•Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.
•Partner with design, product, and engineering to test concepts, iterate on ideas, and shape MVPs.
•Synthesize findings into compelling stories that influence decisions and inspire bold innovation.
•Champion user needs across the team, ensuring customers and pros are centered in what we build.

Key Requirements

•8-10+ years of experience conducting user research in fast-paced, cross-functional product environments.
•Strong qualitative research foundation (mixed methods a plus), with the ability to choose approaches for complex, evolving product questions.
•Proven ability to shape product strategy and influence decisions using compelling, actionable insights.
•Excellent communication and storytelling skills tailored to diverse audiences (product, design, engineering, leadership).
•Ability to operate independently in ambiguous, 0-to-1 product spaces; creative, solutions-oriented mindset.

Experience:8-10 yearsUX researchUser researchProduct strategyCross-functional product environmentsApplied research

Education:

Skills:CommunicationStorytellingStrategic thinkingIndependent workSolutions-oriented mindset

Tech Stack:UserTestingQualtricsDscoutIn-product surveys

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

1 year ago

Experience Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities.
•Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.
•Partner with design, product, and engineering to test concepts, iterate on ideas, and shape MVPs.
•Synthesize findings into compelling stories that influence decisions and inspire bold innovation.
•Champion user needs across the team, ensuring customers and pros are centered in what we build.

Key Requirements

•8-10+ years of experience conducting user research in fast-paced, cross-functional product environments.
•Strong qualitative research foundation (mixed methods a plus), with the ability to choose approaches for complex, evolving product questions.
•Proven ability to shape product strategy and influence decisions using compelling, actionable insights.
•Excellent communication and storytelling skills tailored to diverse audiences (product, design, engineering, leadership).
•Ability to operate independently in ambiguous, 0-to-1 product spaces; creative, solutions-oriented mindset.

Experience:8-10 yearsUX researchUser researchProduct strategyCross-functional product environmentsApplied research

Education:

Skills:CommunicationStorytellingStrategic thinkingIndependent workSolutions-oriented mindset

Tech Stack:UserTestingQualtricsDscoutIn-product surveys

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn