Team Lead - Technical Support

Adyen
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Leadership","Problem-solving","Written communication","Verbal communication","Mentorship"]

Lead a Singapore-based, merchant-centric technical support team acting as the primary point of contact for Adyen’s global merchants. You’ll manage performance against KPIs, handle escalations for complex technical issues, mentor team members, and coordinate with technology, commercial, and operational stakeholders. The role supports a 24/7 follow-the-sun model, using deep payments and API/domain expertise to ensure reliable processing and scalable merchant operations.

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FursaFursa
Adyen
Adyen
2 days ago

Team Lead - Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Lead a Singapore-based, merchant-centric technical support team acting as the primary point of contact for Adyen’s global merchants. You’ll manage performance against KPIs, handle escalations for complex technical issues, mentor team members, and coordinate with technology, commercial, and operational stakeholders. The role supports a 24/7 follow-the-sun model, using deep payments and API/domain expertise to ensure reliable processing and scalable merchant operations.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Direct a team as a primary subject matter expert on Adyen’s platform, APIs, core technology stack, and integration best practices.
  • •Lead a Singapore-based team collaborating with regional and global counterparts to deliver support to merchants.
  • •Set and communicate target goals and objectives for the Support department, contributing to the global support strategy.
  • •Mentor and support team members to resolve complex merchant technical challenges and advance their careers.
  • •Monitor KPIs and datasets to drive continuous high performance, and act as an escalation point for complex issues.

Key Requirements

  • •Minimum 5 years of experience building and fostering technical support teams.
  • •Proven people management experience leading technical support staff.
  • •Strong problem-solving skills with ability to design resilient procedures and workflows.
  • •Ability to handle escalations for complex technical support challenges.
  • •Adept with web technologies and technical concepts, including SQL, HTML, JavaScript, PHP, and Java (plus scripting).
Experience:5+ yearsFintechPayments
Skills:LeadershipProblem-solvingWritten communicationVerbal communicationMentorship
Languages:English
Tech Stack:SQLHTMLJavaScriptPHPJavaScriptingAPIsWeb technologiesPayments

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn