Commercial Relationship Service Specialist Senior

Huntington Bancshares
Cleveland
Workplace: OnsiteFull timeUSD 70,000 - 140,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Customer service","Initiative-taking","Professionalism","Communication","Critical thinking"]

Serve as the primary point of contact for assigned Commercial customers, partnering with Relationship Managers to deliver a best-in-class experience across onboarding, retention, and sales deepening. Manage complex, sensitive customer relationships and oversee end-to-end onboarding for commercial deposits and loan accounts, including approval of multi-million dollar transactions. Represent Huntington’s Commercial brand through high-touch communication and provide leadership, guidance, and operational/risk support for service colleagues and partners.

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Huntington Bancshares
Huntington Bancshares
1 week ago

Commercial Relationship Service Specialist Senior

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Job Summary

Serve as the primary point of contact for assigned Commercial customers, partnering with Relationship Managers to deliver a best-in-class experience across onboarding, retention, and sales deepening. Manage complex, sensitive customer relationships and oversee end-to-end onboarding for commercial deposits and loan accounts, including approval of multi-million dollar transactions. Represent Huntington’s Commercial brand through high-touch communication and provide leadership, guidance, and operational/risk support for service colleagues and partners.
Location: Cleveland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Mitigate issues and questions, keeping the Deal Team informed of material changes and risk while resolving complex problems in line with bank policies.
  • •Manage complex, highly visible commercial customers and services, offering products such as escrow services, deposit account control agreements, and credit sweeps.
  • •Oversee onboarding and manage end-to-end commercial deposit and loan accounts, including handling unique portfolio requirements and multi-million dollar approvals.
  • •Provide category-of-one customer experience through professional, discreet, and positive communications with forward-thinking solutions.
  • •Lead and guide other service colleagues/partners and participate in projects, deal team meetings, and business segment priorities.

Pay and Benefits

Salary: USD 70,000 - 140,000 annually
Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •High school, GED, or equivalent required.
  • •5+ years in commercial banking focused on deposits, loans, treasury management, customer service, and banking operations.
  • •Advanced business acumen with aptitude for analyzing and resolving complex issues independently.
  • •Proficient in Microsoft Office and other digital resources.
  • •Strong customer service orientation and the ability to facilitate and negotiate.
Experience:5+ yearsCommercial bankingDepositsLoansTreasury management
Education:High School
Skills:Customer serviceInitiative-takingProfessionalismCommunicationCritical thinking
Tech Stack:Microsoft Office

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn