NTT

1 week ago

Desktop Support Associate-Helpdesk

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Reposted: first listed 5 hours ago

Job Summary

Provide L1 helpdesk and desktop support for hardware and Microsoft Office issues. Answer technical support calls and resolve or escalate requests received via phone, email, and self-service channels. Diagnose problems, document troubleshooting steps, and clearly describe customer incidents. Work daytime support including weekends and holidays, with possible schedule changes and overtime based on client and training needs.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide general L1 technical support for hardware and Microsoft Office packages.
•Answer technical support calls and resolve or escalate to other support groups.
•Provide support based on email and self-service requests.
•Document troubleshooting steps and detailed descriptions of customer incidents and requests.
•Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures.

Key Requirements

•Minimum 1 year of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
•Minimum 1 year of technical troubleshooting experience.
•High school diploma or equivalent required.
•Experience in a call center environment (nice to have).
•Proficient typing and English language skills (verbal and written) (nice to have).

Experience:1+ years

Education:High School

Skills:Technical troubleshootingCommunicationInterpersonal skillsActive listeningAbility to work in a fast-paced environment

Languages:English

Tech Stack:Microsoft OfficeMS OfficeHardware

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT