Senior Associate, Merchant Strategy & Operations

DoorDash US
New York, San Francisco, Chicago, Austin, Denver, Los Angeles, Miami, Seattle
Workplace: OnsiteFull timeUSD 87,000 - 128,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 2-3 yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Data-driven decision-making","Business judgment","Communication","Problem-solving"]

Lead the merchant support experience for DoorDash—owning the strategy and execution of how we serve merchants once they’re live. Build a tech-first, scalable, and seamless support model that improves merchant satisfaction, retention, and loyalty. Drive data-driven experimentation and go-to-market execution for new initiatives, and partner cross-functionally with product, operations, marketing, sales, finance, and analytics teams.

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DoorDash US
DoorDash US
2 months ago

Senior Associate, Merchant Strategy & Operations

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Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Lead the merchant support experience for DoorDash—owning the strategy and execution of how we serve merchants once they’re live. Build a tech-first, scalable, and seamless support model that improves merchant satisfaction, retention, and loyalty. Drive data-driven experimentation and go-to-market execution for new initiatives, and partner cross-functionally with product, operations, marketing, sales, finance, and analytics teams.
Location: New York, San Francisco, Chicago, Austin, Denver, Los Angeles, Miami, Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Own the merchant support strategy and execution for merchants once they’re live on the platform.
  • •Transform support into a tech-first, scalable, and seamless experience that drives satisfaction, retention, and loyalty.
  • •Build strategies to help merchants succeed by providing fast and seamless solutions when issues arise and minimizing operational friction.
  • •Use data-driven experimentation, analysis, and business judgment to drive go-to-market execution for new merchant initiatives.
  • •Partner cross-functionally with product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

Pay and Benefits

Salary: USD 87,000 - 128,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalPaid LeaveDisability InsuranceLife InsuranceCommuter BenefitsWellness Stipend

Key Requirements

  • •Bachelor’s degree or higher.
  • •2-3 years of experience in consulting, strategy, operations, banking, technology, or related fields.
  • •Experience leading a team (plus) and working in high-growth or early-stage environments.
  • •Proven track record delivering cross-functional initiatives and managing toward ambitious goals in complex environments.
  • •Comfort using data—pull your own data in SQL and model in Excel—and leveraging AI tools to improve productivity and decision-making.
Experience:2-3 yearsConsultingStrategyOperationsBankingTechnologyHigh-growth startupsEarly-stage startups
Education:Bachelor's
Skills:Cross-functional collaborationData-driven decision-makingBusiness judgmentCommunicationProblem-solving
Languages:English
Tech Stack:SQLExcelAI tools

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn