Manager, Airport Customer Operations

American Airlines Group
Chicago
Workplace: OnsiteFull timeUSD 98,000 - 134,000 annuallyFunction: Product ManagementEducation: high_schoolSkills: ["Self-motivated","Detail oriented","Team player","Professional demeanor","Able to perform under high stress"]

Lead day-to-day airport customer service operations within the Hubs and Gateways team. Ensure efficient resource use, enforce safety and security procedures, monitor on-time performance, and drive continuous improvement across individuals and processes. Develop and schedule staff, solicit employee feedback, manage compliance and internal audit requirements, and serve as a grievance hearing officer when required. Coordinate with vendor partners and support Customer Service Manager hiring and development.

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FursaFursa
American Airlines Group
American Airlines Group
6 days ago

Manager, Airport Customer Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead day-to-day airport customer service operations within the Hubs and Gateways team. Ensure efficient resource use, enforce safety and security procedures, monitor on-time performance, and drive continuous improvement across individuals and processes. Develop and schedule staff, solicit employee feedback, manage compliance and internal audit requirements, and serve as a grievance hearing officer when required. Coordinate with vendor partners and support Customer Service Manager hiring and development.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Develop employees and support hiring and selections for Customer Service Manager roles.
  • •Oversee day-to-day customer service operations and ensure compliance with company and departmental procedures, including safety and security.
  • •Monitor and measure on-time performance and identify areas/individuals needing improvement; develop methods to increase performance.
  • •Review staffing requirements and schedules for department employees and make adjustments as needed.
  • •Ensure internal audit requirements are followed and serve as a grievance hearing officer as required.

Pay and Benefits

Salary: USD 98,000 - 134,000 annually
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school degree or GED equivalent.
  • •3 years of airline supervisory experience.
  • •3 years of airport operations experience.
  • •Possess a valid US Driver's License.
  • •Able to fulfill FAA criminal background checks to qualify for unescorted access privileges (SIDA), if applicable.
Experience:AirlineAirport operationsAirport rampsBaggage handling
Education:High School
Skills:Self-motivatedDetail orientedTeam playerProfessional demeanorAble to perform under high stress
Licenses:US Driver's License

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn