Renewals Manager, Velocity

CaptivateIQ
Poland
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Communication","Organizational discipline","Judgment","Internal communication","Process improvement"]

Own a high-volume renewals portfolio for Velocity accounts, driving accurate, on-time renewal execution. Run proactive renewal motions across outreach, follow-up, timeline management, and internal coordination to reduce churn and contraction risk. Present renewal value for transactional customers, maintain forecasts and CRM hygiene, and scale repeatable playbooks, segmentation, and automation. Partner cross-functionally to resolve blockers and support save motions and concession paths.

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FursaFursa
CaptivateIQ
CaptivateIQ
5 days ago

Renewals Manager, Velocity

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Last checked: 8 hours agoStatus: Live

Job Summary

Own a high-volume renewals portfolio for Velocity accounts, driving accurate, on-time renewal execution. Run proactive renewal motions across outreach, follow-up, timeline management, and internal coordination to reduce churn and contraction risk. Present renewal value for transactional customers, maintain forecasts and CRM hygiene, and scale repeatable playbooks, segmentation, and automation. Partner cross-functionally to resolve blockers and support save motions and concession paths.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a high-volume renewal portfolio across Velocity accounts and ensure contracts are renewed accurately and on time.
  • •Run proactive renewal motions before contract end dates, including outreach, follow-up, timeline management, and internal coordination.
  • •Identify churn and contraction risk early using customer signals and internal context, and escalate with clear recommendations.
  • •Position renewal value confidently for transactional customers using customer outcomes, product usage, and business context.
  • •Maintain accurate forecasts and CRM hygiene, using playbooks, segmentation, automation, and cross-functional partnership to resolve blockers and move deals forward.

Key Requirements

  • •2-4 years of experience in renewals, customer success, account management, or another customer-facing SaaS role.
  • •Experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines.
  • •Proven ability to drive renewal execution in a structured, deadline-oriented environment.
  • •Strong written and verbal communication skills for concise customer-facing outreach.
  • •Good commercial instincts and strong organizational discipline across systems, documentation, forecasting, and follow-through.
Experience:2-4 yearsSaaSSubscription businessesRecurring revenue models
Skills:CommunicationOrganizational disciplineJudgmentInternal communicationProcess improvement
Tech Stack:SalesforceChurnZero

Company Brief

CaptivateIQ
Provides a cloud-based sales commission and incentive compensation platform that automates commission calculations, reporting, and plan management to help revenue teams run accurate, scalable incentive programs.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn