Analyst, Customer Portal Orders and Billing

Coordinate with IT and customers on EDI-related order-to-cash activities such as invoicing and purchase orders. Oversee and guide day-to-day customer support operations, supervising SSC staff, troubleshooting escalated issues, and ensuring accurate order processing and data validation. Act as an expert on the order processing flow, maintain operating procedures and customer/order files, and drive system and workflow improvements to enhance team efficiency.