Unemployment Claims Associate

Distro
Cincinnati
Workplace: OnsiteFull timeUSD 22.81 - 24.61 hourlyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Client support","Integrity","Compliance","Organizational skills","Clear communication"]

Coordinate and manage assigned unemployment claims, ensuring timely responses and accurate, compliant case handling. Serve as a client liaison by answering inquiries, working with internal teams, monitoring the unemployment call queue and email inbox, and reviewing state portal correspondence. Provide best-practice guidance for claim responses while maintaining integrity and compliance. Maintain accurate client data in unemployment tracking software and help administer POA tasks as needed.

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FursaFursa
Distro
Distro
2 weeks ago

Unemployment Claims Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Coordinate and manage assigned unemployment claims, ensuring timely responses and accurate, compliant case handling. Serve as a client liaison by answering inquiries, working with internal teams, monitoring the unemployment call queue and email inbox, and reviewing state portal correspondence. Provide best-practice guidance for claim responses while maintaining integrity and compliance. Maintain accurate client data in unemployment tracking software and help administer POA tasks as needed.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage and respond to assigned unemployment claims within required deadlines.
  • •Collaborate with client contacts and internal teams to address unemployment-related issues and ensure client satisfaction.
  • •Respond to inquiries from state agencies promptly and professionally and handle state portal correspondence as assigned.
  • •Participate in the unemployment call queue and monitor/manage the unemployment email inbox to drive resolution.
  • •Maintain accurate client data in unemployment tracking software and create/assign tasks for unemployment POA administration when necessary.

Pay and Benefits

Salary: USD 22.81 - 24.61 hourly

Key Requirements

  • •High school diploma or equivalent combination of experience, skills, and education.
  • •Prior office environment experience preferred but not required.
  • •Some knowledge of Microsoft Office (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and ability to learn other applications.
  • •Capability to learn multiple HRIS (Human Resources Information System) and vendor partner platforms.
  • •Preferred experience with systems such as Adobe Acrobat, HRIS, and CRM.
Education:High School
Skills:Client supportIntegrityComplianceOrganizational skillsClear communication
Tech Stack:Microsoft OfficeOutlookMicrosoft TeamsExcelWordPowerPointAdobe AcrobatHRISCRMUnemployment tracking softwareState portal

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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