Product Operations Lead

Cloudinary
Israel
Workplace: HybridFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Communication","Collaboration","Stakeholder management","Judgment","Data-driven decision-making"]

Own product launch planning, readiness, and GTM execution by building scalable launch playbooks, defining success KPIs, and coordinating across Product, R&D, Support, Marketing, and Customer Success. Lead AI-first operational workflows using Claude and connected tools (JIRA, Confluence, Vitally, Gong, Slack), creating internal scripts, agents, dashboards, and enablement to reduce manual release/launch work and continuously improve operational speed and quality.

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FursaFursa
Cloudinary
Cloudinary
3 days ago

Product Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own product launch planning, readiness, and GTM execution by building scalable launch playbooks, defining success KPIs, and coordinating across Product, R&D, Support, Marketing, and Customer Success. Lead AI-first operational workflows using Claude and connected tools (JIRA, Confluence, Vitally, Gong, Slack), creating internal scripts, agents, dashboards, and enablement to reduce manual release/launch work and continuously improve operational speed and quality.
Location: Israel
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Drive cross-functional product launch planning with clear ownership, execution timelines, and launch readiness alignment across Product, R&D, Support, and GTM.
  • •Develop scalable launch playbooks and standardize the GTM and release process, including internal enablement via documentation, updates, and release notes.
  • •Define and track KPIs for release and launch effectiveness, using data insights to continuously improve speed, efficiency, and product outcomes.
  • •Lead AI-first adoption within Product Operations by finding manual work to automate, prototyping replacements, and validating results before rollout.
  • •Build lightweight internal tools (scripts, agents, digests, dashboards) to provide real-time product health visibility and streamline deployment, maintenance, and incident response workflows.

Key Requirements

  • •At least 7 years in Product Operations, Business Development, or Product Lifecycle Management in a SaaS or technology-driven company.
  • •Experience coordinating feature/product delivery and value-driven launch and release execution.
  • •Experience with agile & kanban release processes and change management.
  • •Hands-on daily use of AI tools in real work, with concrete examples of outcomes.
  • •Proficiency with JIRA, Confluence, and experience tracking/using product performance metrics.
Experience:7+ yearsSaaS
Skills:CommunicationCollaborationStakeholder managementJudgmentData-driven decision-making
Tech Stack:ClaudeJIRAConfluenceVitallyGongSlackLLM-based workflowsMCP connectorsAPI-first

Company Brief

Cloudinary
Provides a cloud-based image and video management platform with APIs and tools for uploading, storing, transforming, optimizing and delivering rich media at scale for developers, marketers, and digital teams.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Santa Clara, United States
Founded: 2012
WebsiteLinkedIn