NTT

1 day ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Deliver first-class customer service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions using provided resources. Handle complex, sensitive customer issues accurately and responsibly, while documenting each interaction and maintaining accurate call/message history. Stay current on program and product information through continuous learning, and ensure strict confidentiality and compliance with data-use legislation and service guidelines.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Accurately assess and respond to customer needs using sound judgment when recommending solutions.
•Respond to inquiries and complaints professionally, demonstrating due attention to customer care.
•Handle complex customer inquiries and complaints accurately and responsibly in accordance with provided resources.
•Complete documentation for each interaction, including call history/data entry and required messages to third parties.
•Maintain confidentiality and adhere to legislation and service guidelines for data use, while staying current through continuous learning.

Key Requirements

•Demonstrated passion for customer satisfaction excellence; prior experience is a strong asset.
•English and experience in an interactive customer service environment.
•Strong oral and written communication skills, including typing, spelling, and grammar.
•Advanced knowledge of PCs and familiarity with system navigation.
•Ability to work all required shifts and resolve complex, sensitive customer complaints/inquiries professionally.

Experience:FoodRetail

Skills:CommunicationTypingSpellingGrammarConfidentialityAdaptabilityEmpathyTactDiplomacyTeamworkProblem-solving

Languages:English

Tech Stack:PCsSystem navigation

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT