Customer Success Manager (French Speaking)

Unit4
Spain
Workplace: RemoteFull timeEUR 47,746 - 55,822 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship management","Adaptability","Accountability","Collaboration"]

Own retention and churn goals while driving customer value realization across the region. Build and execute success plans aligned to customer strategic objectives, translating goals into actionable roadmaps and tracking progress toward measurable outcomes. Act as the voice of the customer and primary point of contact, leading executive business reviews with C-level stakeholders, improving adoption of Success4U, and identifying upsell/cross-sell opportunities with Sales.

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FursaFursa
Unit4
Unit4
1 day ago

Customer Success Manager (French Speaking)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own retention and churn goals while driving customer value realization across the region. Build and execute success plans aligned to customer strategic objectives, translating goals into actionable roadmaps and tracking progress toward measurable outcomes. Act as the voice of the customer and primary point of contact, leading executive business reviews with C-level stakeholders, improving adoption of Success4U, and identifying upsell/cross-sell opportunities with Sales.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the voice of the customer (VoC) and internal advocate, turning customer insights into actions that improve outcomes and experience.
  • •Drive customer value realization by helping customers achieve business outcomes and maximize their Unit4 investment.
  • •Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
  • •Manage retention and churn across the region and support global retention objectives.
  • •Identify and drive upsell/cross-sell opportunities with Sales and lead executive business reviews with C-level stakeholders.
Travel: Medium travel

Pay and Benefits

Salary: EUR 47,746 - 55,822 annually
Perks:Remote WorkPaid LeaveWellness Stipend

Key Requirements

  • •Passion for building strong customer relationships that drive retention of recurring revenue (ARR) and expansion opportunities.
  • •Fluent in English and French (verbal and written) with excellent communication and relationship management skills.
  • •Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.
  • •Technically literate familiarity with customer engagement technologies, best practices, and trends.
  • •Availability to travel as necessary (up to 20%).
Experience:Cloud softwareCustomer successERPHCMFinancial planning
Skills:CommunicationRelationship managementAdaptabilityAccountabilityCollaboration
Languages:EnglishFrench
Tech Stack:Success4U

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor