Senior Project Manager

Zscaler
Costa Rica
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Organizational skills","Problem-solving","Collaboration","Ownership"]

Own the success of new customer deployments for a SecOps specialty product, serving as the central point of contact from planning through secure go-live. Define success criteria, metrics, milestones, and timelines; coordinate internal teams and resources; and resolve escalations with technical experts. Maintain rigorous project documentation and tracking while educating customers on onboarding tools and post-sales support processes.

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FursaFursa
Zscaler
Zscaler
2 days ago

Senior Project Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own the success of new customer deployments for a SecOps specialty product, serving as the central point of contact from planning through secure go-live. Define success criteria, metrics, milestones, and timelines; coordinate internal teams and resources; and resolve escalations with technical experts. Maintain rigorous project documentation and tracking while educating customers on onboarding tools and post-sales support processes.
Location: Costa Rica
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own the success of new customer deployments and act as the primary point of contact throughout the deployment service period.
  • •Define and track success criteria, metrics, milestones, and timelines to keep projects on schedule and delivering value.
  • •Coordinate internal teams and resources to deliver seamless, secure deployment outcomes.
  • •Cultivate relationships with key customer stakeholders to ensure alignment and timely delivery of all deliverables.
  • •Handle complex account escalations by mobilizing internal resources and technical experts, and maintain documentation and project tracking while educating customers on onboarding tools and support processes.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •5+ years of professional project management experience.
  • •Bachelor’s degree in Engineering, Business, or a related field.
  • •Technical literacy in security fundamentals including firewalls, proxies, and web security gateways.
  • •Exceptional communication and organizational skills to lead and facilitate large-scale customer presentations.
  • •Demonstrated curiosity and experience integrating AI tools to enhance workflows and problem-solving.
Experience:CybersecuritySaaS
Education:Bachelor's
Skills:CommunicationOrganizational skillsProblem-solvingCollaborationOwnership
Certifications:PMP
Languages:English
Tech Stack:FirewallsProxiesWeb security gateways

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn