Customer Success Manager, SME & Growth

Airwallex
Shenzhen, Guangzhou, Shanghai
Workplace: OnsiteFull timeCNY 17,000 - 27,000 monthlyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Presentation","Communication","Coordination","Result orientation","Learning agility"]

Design, deliver, and continuously improve new-employee training programs for the SME & Growth business team, helping hires quickly understand the company, products, and role requirements. Build and maintain a training framework covering product/industry knowledge, systems tools, workflows, communication skills, and case handling. Create and iterate training materials, run online/offline workshops and assessments, collaborate cross-functionally to address capability gaps, and optimize based on exam results, business performance, QA feedback, and learner input.

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Airwallex
Airwallex
1 month ago

Customer Success Manager, SME & Growth

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Design, deliver, and continuously improve new-employee training programs for the SME & Growth business team, helping hires quickly understand the company, products, and role requirements. Build and maintain a training framework covering product/industry knowledge, systems tools, workflows, communication skills, and case handling. Create and iterate training materials, run online/offline workshops and assessments, collaborate cross-functionally to address capability gaps, and optimize based on exam results, business performance, QA feedback, and learner input.
Location: Shenzhen, Guangzhou, Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Design, implement, and continuously optimize new-employee training programs to help hires quickly understand the company, products, business processes, and job requirements.
  • •Build and maintain a training system based on business needs, including product knowledge, industry knowledge, system tools, workflows, communication skills, and case handling.
  • •Produce and iterate training materials such as slides, SOPs, knowledge handbooks, question banks, exams, simulation scripts, and review materials.
  • •Organize online/offline training sessions, workshops, sharing events, mentorship support, and phased assessments.
  • •Partner with business teams and cross-functional stakeholders to identify capability gaps, track training effectiveness, and continually improve content; also support onboarding pathways, certifications, and targeted training for product/process updates.

Pay and Benefits

Salary: CNY 17,000 - 27,000 monthly

Key Requirements

  • •Bachelor’s degree or above.
  • •2+ years of experience in training, learning & development, sales training, customer service training, operations training, or a related role.
  • •Excellent presentation and communication skills; able to independently deliver sessions, facilitate discussions, and manage live sessions.
  • •Strong learning ability to quickly understand new products, new processes, and cross-department collaboration mechanisms.
  • •Proficient with office software and common collaboration tools to produce training decks and documents.
Experience:2+ years
Education:Bachelor's
Skills:PresentationCommunicationCoordinationResult orientationLearning agility
Languages:ChineseEnglish
Tech Stack:SalesforceKnowledge baseOffice softwareCollaboration tools

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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