Coinbase

4 months ago

Engineering Manager - Customer Experience AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead development of Coinbase’s AI-powered Automated Resolution platform within the CXAI Engineering team. You’ll drive the conversational AI roadmap (decision trees to LLM reasoning, RAG, and agentic workflows), integrate third-party AI solutions, and scale in-house LLM infrastructure for high-stakes crypto support. Own architecture across vector databases, prompt design, and context management, while improving reliability, latency, token cost, compliance, and handoff to human agents.

Location: Mumbai

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive the roadmap for the conversational AI platform, advancing from decision trees to LLM reasoning, RAG, and agentic workflows.
•Lead integration of third-party AI solutions while scaling in-house LLM infrastructure for crypto support.
•Build evaluation frameworks and feedback loops to improve model accuracy, grounding, compliance, and customer outcomes.
•Enable secure agent actions for workflows like transaction troubleshooting and account recovery through internal APIs.
•Define technical architecture across vector databases, prompt design, and context management, and own operational excellence (reliability, latency, token cost, and human-agent fallback).

Pay and Benefits

Salary: INR 9,424,500 annually

Perks:Health InsuranceDentalVision

Key Requirements

•8+ years of software engineering experience, including 2+ years leading high-performing teams.
•Experience shipping products powered by large language models, with strong prompt engineering, fine-tuning, and familiarity with model provider landscape.
•Experience building RAG pipelines and managing the data lifecycle to ground AI in real-time knowledge.
•Strong systems/platform background with scalable distributed systems in high-traffic production environments.
•Experience designing quantitative AI evaluation frameworks and understanding AI safety/guardrails (e.g., preventing PII leakage and unsafe financial outputs).

Experience:8+ yearsCryptoAIGenerative AILLMRAG

Skills:LeadershipTechnical leadershipArchitecting systemsEvaluation and measurementAI safety awareness

Languages:English

Tech Stack:GolangAWSKubernetesPineconeWeaviateMilvusLangChainLlamaIndexRAGLLMVector databasesPrompt engineeringFine-tuning

Company Brief

Coinbase

Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Coinbase

4 months ago

Engineering Manager - Customer Experience AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive the roadmap for the conversational AI platform, advancing from decision trees to LLM reasoning, RAG, and agentic workflows.
•Lead integration of third-party AI solutions while scaling in-house LLM infrastructure for crypto support.
•Build evaluation frameworks and feedback loops to improve model accuracy, grounding, compliance, and customer outcomes.
•Enable secure agent actions for workflows like transaction troubleshooting and account recovery through internal APIs.
•Define technical architecture across vector databases, prompt design, and context management, and own operational excellence (reliability, latency, token cost, and human-agent fallback).

Pay and Benefits

Salary: INR 9,424,500 annually

Perks:Health InsuranceDentalVision

Key Requirements

•8+ years of software engineering experience, including 2+ years leading high-performing teams.
•Experience shipping products powered by large language models, with strong prompt engineering, fine-tuning, and familiarity with model provider landscape.
•Experience building RAG pipelines and managing the data lifecycle to ground AI in real-time knowledge.
•Strong systems/platform background with scalable distributed systems in high-traffic production environments.
•Experience designing quantitative AI evaluation frameworks and understanding AI safety/guardrails (e.g., preventing PII leakage and unsafe financial outputs).

Experience:8+ yearsCryptoAIGenerative AILLMRAG

Skills:LeadershipTechnical leadershipArchitecting systemsEvaluation and measurementAI safety awareness

Languages:English

Tech Stack:GolangAWSKubernetesPineconeWeaviateMilvusLangChainLlamaIndexRAGLLMVector databasesPrompt engineeringFine-tuning

Company Brief

Coinbase

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn