Sales Support Representative (Inside Sales)

Ferguson
Cincinnati
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesSkills: ["Customer service","Decision-making","Relationship building","Fast-paced adaptability","Follow-through"]

Support sales associates by identifying the best products and solutions for customer needs, providing timely quotations and accurate sales orders, and coordinating deliveries. Handle sales calls for general information and resolve customer concerns. Use CRM and phone systems effectively, respond quickly to customer requests, and apply strong customer service and decision-making to upsell and follow through in a fast-paced environment.

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FursaFursa
Ferguson
Ferguson
4 days ago

Sales Support Representative (Inside Sales)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support sales associates by identifying the best products and solutions for customer needs, providing timely quotations and accurate sales orders, and coordinating deliveries. Handle sales calls for general information and resolve customer concerns. Use CRM and phone systems effectively, respond quickly to customer requests, and apply strong customer service and decision-making to upsell and follow through in a fast-paced environment.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Use CRM and phone systems effectively.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of sales and/or customer service experience is preferred.
  • •Experience in plumbing, HVAC, or similar trades is a plus.
  • •Prior experience with Salesforce and Genesis phone systems is preferred.
  • •Demonstrate strong sales skills, including the ability to upsell.
  • •Be responsive to customer needs with the ability to make timely decisions and follow through.
Skills:Customer serviceDecision-makingRelationship buildingFast-paced adaptabilityFollow-through
Tech Stack:SalesforceGenesisCRMMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn