Business Consultant (Houston, TX, US, 77010)

NRG Energy
Houston
Full timeFunction: SalesExperience: 3+ yearsEducation: high_schoolSkills: ["Root cause analysis","Consultative critical thinking","Customer relationship management","Influencing decisions","Multi-tasking"]

Retain and grow high-value business segment customers by serving as a trusted 1:1 advisor for their electricity needs. Manage assigned accounts as the primary liaison, conduct site visits, educate customers on billing and energy concepts, and recommend energy management, efficiency, and product or pricing solutions. Update CRM with customer interactions and provide customer insights to marketing to improve retention, satisfaction, and account value.

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NRG Energy
NRG Energy
4 days ago

Business Consultant (Houston, TX, US, 77010)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Retain and grow high-value business segment customers by serving as a trusted 1:1 advisor for their electricity needs. Manage assigned accounts as the primary liaison, conduct site visits, educate customers on billing and energy concepts, and recommend energy management, efficiency, and product or pricing solutions. Update CRM with customer interactions and provide customer insights to marketing to improve retention, satisfaction, and account value.
Location: Houston
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary 1:1 liaison for assigned business segment customers (approximately 200–500).
  • •Conduct customer site visits, educate customers on billing and energy concepts, and provide energy management and efficiency recommendations.
  • •Recommend product or pricing solutions that enhance customer value, satisfaction, and retention.
  • •Maintain accurate, timely records in the CRM documenting customer contacts, including site visits, emails, and phone conversations.
  • •Research customer businesses and provide customer insights and feedback to Segment Marketing based on meaningful interactions.
Travel: Low travel

Key Requirements

  • •3+ years of customer service experience with business-to-business customer relationship management/account management experience.
  • •Ability to retain and manage assigned high-value business accounts (approximately 200–500) while meeting sales, attrition, and customer satisfaction targets.
  • •High school diploma or GED equivalent (bachelor’s degree preferred).
  • •Root cause analysis and solution recommendation skills for electricity-related customer needs.
  • •Proficiency using CRM, Microsoft Office, and internal customer account management systems to interpret usage, billing, and pricing data.
Experience:3+ yearsBusiness-to-businessCustomer relationship managementCustomer service
Education:High School
Skills:Root cause analysisConsultative critical thinkingCustomer relationship managementInfluencing decisionsMulti-tasking
Tech Stack:CRMMicrosoft Office

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn