Domu Technology Inc.

3 months ago

Operations Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead Domu’s operations, building a tech-first, scalable model for high-volume call center work. Own the operational framework, close gaps in processes and SLAs, craft real-time dashboards and QA cycles, and bridge operations with engineering and client success to drive metric-driven improvements in a fast-growing AI-native BPO environment.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own the operational model that makes Domu run like the best BPOs in the world, but with technology doing the work instead of people.
•Map and close the gap between current operations and the desired state: process discipline, SLA alignment, dialing hygiene, QA cycles, and real-time visibility across every client.
•Build the metrics infrastructure the ops team runs on: daily dashboards, live call volumes, contact rates, answer rates, and QA scores.
•Establish a standard QA rubric for outbound call reviews, weekly QA cycles, and close the feedback loop between QA findings and agent/prompt improvements.
•Select high-ROI client gaps and close them through operational action, better dialing, QA-driven tuning, or root-cause automation.

Pay and Benefits

Salary: USD 90,000 - 170,000 annually

Perks:Health InsuranceMeal AllowanceEquipment BudgetCommuter Benefits

Key Requirements

•5+ years in BPO or call center operations with direct experience managing supervisors and large agent teams.
•Deep familiarity with outbound dialing infrastructure: SIP protocols, carrier compliance, spam-flagging mitigation, and answer rate optimization.
•Demonstrated experience building or transforming operations systems, not just running them.
•Comfort in a tech-first environment: you understand AI voice agents, can work with data tools, and can translate operational pain into scoped engineering requests.
•You make decisions from metrics, not intuition. Comfortable building dashboards, reading ClickHouse data, and holding teams accountable to numbers that move in real time.

Experience:5+ yearsBPOCall centerTelecommunications

Skills:SIPClickHouseAITelephonyDashboardsMetricsQAData tools

Tech Stack:SIPClickHouseAITelephonyDashboarding

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Domu Technology Inc.

Domu Technology Inc. builds an AI-powered hiring platform that automates candidate sourcing, screening, interviewing, and engagement workflows. Their tools aim to accelerate recruiting cycles, improve candidate matching, and help talent teams manage high volumes of applicants more efficiently.

Industry: HR Tech

Website

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Domu Technology Inc.

3 months ago

Operations Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own the operational model that makes Domu run like the best BPOs in the world, but with technology doing the work instead of people.
•Map and close the gap between current operations and the desired state: process discipline, SLA alignment, dialing hygiene, QA cycles, and real-time visibility across every client.
•Build the metrics infrastructure the ops team runs on: daily dashboards, live call volumes, contact rates, answer rates, and QA scores.
•Establish a standard QA rubric for outbound call reviews, weekly QA cycles, and close the feedback loop between QA findings and agent/prompt improvements.
•Select high-ROI client gaps and close them through operational action, better dialing, QA-driven tuning, or root-cause automation.

Pay and Benefits

Salary: USD 90,000 - 170,000 annually

Perks:Health InsuranceMeal AllowanceEquipment BudgetCommuter Benefits

Key Requirements

•5+ years in BPO or call center operations with direct experience managing supervisors and large agent teams.
•Deep familiarity with outbound dialing infrastructure: SIP protocols, carrier compliance, spam-flagging mitigation, and answer rate optimization.
•Demonstrated experience building or transforming operations systems, not just running them.
•Comfort in a tech-first environment: you understand AI voice agents, can work with data tools, and can translate operational pain into scoped engineering requests.
•You make decisions from metrics, not intuition. Comfortable building dashboards, reading ClickHouse data, and holding teams accountable to numbers that move in real time.

Experience:5+ yearsBPOCall centerTelecommunications

Skills:SIPClickHouseAITelephonyDashboardsMetricsQAData tools

Tech Stack:SIPClickHouseAITelephonyDashboarding

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Domu Technology Inc.

Industry: HR Tech

Website