Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)

Discover Financial
United States
Workplace: RemoteFull timeUSD 177,700 - 202,800 annuallyFunction: SalesExperience: 7+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Performance management","Stakeholder management","Process improvement"]

Lead and develop a high-performing team providing operational business support for strategic partners. Own complex partner escalations, serve as a subject matter expert on authorization and settlement applications, and drive cross-functional process improvements from prioritization through execution. Use operational data and metrics to identify trends and reduce operational gaps. Oversee training for account executives and support strategic department projects, with client-facing travel of about 25%.

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Discover Financial
Discover Financial
1 month ago

Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a high-performing team providing operational business support for strategic partners. Own complex partner escalations, serve as a subject matter expert on authorization and settlement applications, and drive cross-functional process improvements from prioritization through execution. Use operational data and metrics to identify trends and reduce operational gaps. Oversee training for account executives and support strategic department projects, with client-facing travel of about 25%.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead, mentor, and develop operational professionals, including performance goals, career plans, and workload distribution.
  • •Manage complex strategic partners and act as the primary escalation point for critical client-impacting issues.
  • •Serve as a subject matter expert on authorization and settlement applications and other internal systems and tools.
  • •Drive end-to-end complex cross-functional process improvements and support strategic project rollouts.
  • •Oversee training programs for tools, systems, and processes for new and existing account executives.
Travel: Medium travel

Pay and Benefits

Salary: USD 177,700 - 202,800 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 7 years of account management, operations, or relationship management experience in the financial services or payments industry.
  • •At least 4 years of people leadership and performance management experience.
  • •Fluent in Spanish and English.
  • •Preferred: Bachelor’s degree.
Experience:7+ yearsFinancial servicesPayments
Education:High School
Skills:LeadershipCoachingPerformance managementStakeholder managementProcess improvement
Languages:SpanishEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn