Customer Service Representative

DP World
Indianapolis
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: []

Build and maintain strong relationships with Reefer customers by addressing concerns, resolving issues, and ensuring satisfaction. Support growth with existing customers while assessing customer needs, market trends, and competitors to enhance service offerings. Manage freight forwarding and logistics file creation, coordinate with sales for documentation, monitor compliance and invoicing, handle export/import documentation requests, and liaise with airlines/ocean lines and internal/external partners.

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DP World
DP World
8 months ago

Customer Service Representative

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Last checked: 15 hours agoStatus: Live

Job Summary

Build and maintain strong relationships with Reefer customers by addressing concerns, resolving issues, and ensuring satisfaction. Support growth with existing customers while assessing customer needs, market trends, and competitors to enhance service offerings. Manage freight forwarding and logistics file creation, coordinate with sales for documentation, monitor compliance and invoicing, handle export/import documentation requests, and liaise with airlines/ocean lines and internal/external partners.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Build relationships with Reefer customers by addressing concerns, resolving issues, and ensuring satisfaction.
  • •Manage file creation and services associated with freight forwarding and logistics, including account start-up coordination.
  • •Monitor and audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing.
  • •Assist clients with day-to-day export/import documentation requests and provide complete flight/sailing details.
  • •Liaise with airlines/ocean lines and DP World internal network/external partner agents, including quick action on emergency situations.

Key Requirements

  • •At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
  • •Freight Forwarding experience is mandatory.
  • •Solid Cold Chain understanding.
  • •Graduate in any field (preferred).
  • •Ability to manage customer needs and service execution for day-to-day requests related to export/import documentation.
Experience:3+ yearsFreight forwardingCold chain

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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