Zscaler

1 day ago

Manager, Technical Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and mentor a team of Technical Success Managers in the Americas South region to drive customer satisfaction, retention, and adoption of a Zero Trust security platform. Build executive-level stakeholder relationships, act as an escalation point for incidents, and partner cross-functionally to advocate for customer needs. Use KPIs such as NPS, renewals, and product adoption to drive continuous improvement and measurable growth, combining strategic leadership with hands-on technical support.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and mentor Technical Success Managers to drive customer satisfaction, retention, and measurable growth.
•Build relationships with stakeholders to ensure customer success and drive revenue expansion.
•Communicate the platform’s value and resolve technical or business challenges for customers.
•Collaborate cross-functionally to advocate for customer needs and enhance customer experiences.
•Monitor KPIs such as NPS, renewals, and product adoption to guide continuous improvement.

Pay and Benefits

Salary: USD 143,000 - 205,000

Perks:Health InsuranceParental LeaveRetirement Options

Key Requirements

•5+ years of experience in customer success, account management, or similar customer-facing roles, including 2+ years in a leadership position building high-performing teams.
•Demonstrated success driving customer adoption, retention, and satisfaction in your assigned region.
•Experience building executive-level customer relationships and serving as the escalation point for customer incidents.
•Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies for customer success.
•Demonstrated curiosity and active exploration of AI tools, including integrating new technologies to enhance workflows and problem-solving.

Experience:5+ yearsCustomer successB2B SaaSCybersecurityCloud services

Skills:LeadershipMentorshipCustomer obsessionStakeholder managementAnalytical thinking

Certifications:CISSPCCNPCCIENetwork+AWSGoogleMicrosoft

Languages:English

Tech Stack:AINetworkingSecurity technologiesCloud computingAWSGoogleMicrosoftAI security frameworksAI threat prevention

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 day ago

Manager, Technical Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and mentor Technical Success Managers to drive customer satisfaction, retention, and measurable growth.
•Build relationships with stakeholders to ensure customer success and drive revenue expansion.
•Communicate the platform’s value and resolve technical or business challenges for customers.
•Collaborate cross-functionally to advocate for customer needs and enhance customer experiences.
•Monitor KPIs such as NPS, renewals, and product adoption to guide continuous improvement.

Pay and Benefits

Salary: USD 143,000 - 205,000

Perks:Health InsuranceParental LeaveRetirement Options

Key Requirements

•5+ years of experience in customer success, account management, or similar customer-facing roles, including 2+ years in a leadership position building high-performing teams.
•Demonstrated success driving customer adoption, retention, and satisfaction in your assigned region.
•Experience building executive-level customer relationships and serving as the escalation point for customer incidents.
•Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies for customer success.
•Demonstrated curiosity and active exploration of AI tools, including integrating new technologies to enhance workflows and problem-solving.

Experience:5+ yearsCustomer successB2B SaaSCybersecurityCloud services

Skills:LeadershipMentorshipCustomer obsessionStakeholder managementAnalytical thinking

Certifications:CISSPCCNPCCIENetwork+AWSGoogleMicrosoft

Languages:English

Tech Stack:AINetworkingSecurity technologiesCloud computingAWSGoogleMicrosoftAI security frameworksAI threat prevention

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn