Universal Banker Leader

HSBC
Noida
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5-10 yearsEducation: bachelorsSkills: ["Customer focus","Leadership","Interpersonal communication","Result orientation","Team management"]

Lead daily operations at the Ludhiana branch within International Wealth and Premier Banking, owning teller, customer service, and lockers operations across teams. Drive customer satisfaction through strong service culture, ensure compliance with local, Group, and regulatory policies, and maintain operational hygiene. Manage customer complaints and deliver branch operations and service KPIs, supporting audits and branch operational scorecards while representing HSBC with internal and external stakeholders.

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FursaFursa
HSBC
HSBC
1 day ago

Universal Banker Leader

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead daily operations at the Ludhiana branch within International Wealth and Premier Banking, owning teller, customer service, and lockers operations across teams. Drive customer satisfaction through strong service culture, ensure compliance with local, Group, and regulatory policies, and maintain operational hygiene. Manage customer complaints and deliver branch operations and service KPIs, supporting audits and branch operational scorecards while representing HSBC with internal and external stakeholders.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Independently manage daily branch operations across teller, customer service, and lockers teams.
  • •Ensure branch operations hygiene by aligning actions to local, Group, and regulatory policies and procedures.
  • •Maintain customer satisfaction through a strong customer service culture and service differentiation.
  • •Drive operational controls by ensuring satisfactory audits and positive branch operational scorecards, identifying gaps and taking corrective actions.
  • •Ensure timely, fair, and transparent closure of customer complaints and deliver branch KPIs on operations and service at pace.

Key Requirements

  • •5-10 years of experience in the banking industry with graduate/postgraduate education.
  • •Certifications in FEMA and NISM.
  • •Ability to independently manage day-to-day branch operations across teller, customer service, and lockers teams.
  • •Strong customer service culture leadership with team management experience and excellent interpersonal/communication skills.
  • •Knowledge of basic banking operations and ability to meet compliance needs including Anti-Money Laundering and Sanctions training and assessment.
Experience:5-10 yearsBanking
Education:Bachelor's
Skills:Customer focusLeadershipInterpersonal communicationResult orientationTeam management
Certifications:FEMANISM
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn