Installation Coordinator - Appliances

Ferguson
United States
Workplace: OnsiteFull timeUSD 15 - 27.93 hourlyFunction: Executive & General ManagementSkills: ["Organizational skills","Prioritization","Communication","Customer relationship management"]

Coordinate the end-to-end installation process for an assigned customer base, including maintaining key account relationships, partnering with sales teams to understand requirements, and ensuring work orders are accurate. Schedule pre-site, delivery, and installation, update the installation calendar, track installs by product type, and manage customer communications and documentation. Provide formal and final pricing, handle credit memos and sales orders for returns and rescheduled appointments.

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Ferguson
Ferguson
2 days ago

Installation Coordinator - Appliances

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Coordinate the end-to-end installation process for an assigned customer base, including maintaining key account relationships, partnering with sales teams to understand requirements, and ensuring work orders are accurate. Schedule pre-site, delivery, and installation, update the installation calendar, track installs by product type, and manage customer communications and documentation. Provide formal and final pricing, handle credit memos and sales orders for returns and rescheduled appointments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Develop and maintain relationships with an assigned customer base, ensuring satisfaction with products and services.
  • •Collaborate with sales teams to understand customer requirements.
  • •Review and modify work orders for accuracy, scope, required dates, customer contact information, and product availability.
  • •Contact customers to schedule pre-site, delivery, and installation; update the installation calendar and track installations by product type.
  • •Provide formal and final pricing and act as point of contact for questions, concerns, or complaints; write credit memos and sales orders as needed for returns and rescheduled appointments.

Pay and Benefits

Salary: USD 15 - 27.93 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •Prior installation coordinating experience is strongly preferred.
  • •Expert-level product and installation knowledge.
  • •Ability to organize and prioritize work while communicating effectively.
  • •Ability to develop and maintain positive relationships with internal and external customers.
  • •Familiarity with Microsoft Office (Outlook, Word, Excel, PowerPoint).
Skills:Organizational skillsPrioritizationCommunicationCustomer relationship management
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPoint

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn