Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeUSD 19.5 - 32 hourlyFunction: Content & Editorial (Writing/Editing)Education: high_schoolSkills: ["Customer focus","Interpersonal skills","Problem-solving","Relationship building","Adaptability"]

Schedule rentals and write customer damage work orders, parts requests, and billing documentation while assisting the service manager with both customer and internal work orders. Handle inbound leads, guide customers through the rental process, and build relationships with contractors and construction leaders. Maintain customer satisfaction by promptly resolving inquiries and keeping customers updated on additional ways EquipmentShare can improve operations and save money.

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EquipmentShare
EquipmentShare
14 hours ago

Service Writer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Schedule rentals and write customer damage work orders, parts requests, and billing documentation while assisting the service manager with both customer and internal work orders. Handle inbound leads, guide customers through the rental process, and build relationships with contractors and construction leaders. Maintain customer satisfaction by promptly resolving inquiries and keeping customers updated on additional ways EquipmentShare can improve operations and save money.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders and order parts and billing work orders.
  • •Assist the service manager in managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Build and maintain relationships with contractors and construction company principals to expand the customer base.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and communications.

Pay and Benefits

Salary: USD 19.5 - 32 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kPaid HolidaysTool ReimbursementsGym MembershipVolunteer Time

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills with a customer-first mindset.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Safety-sensitive role: any offer is contingent on passing a 10 panel drug screen (and employment is contingent on passing a background check).
Education:High School
Skills:Customer focusInterpersonal skillsProblem-solvingRelationship buildingAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn