In-Room Dinning Order Taker (Local Hire)

Kempinski
Accra
Workplace: OnsiteContractFunction: Hospitality & Food ServiceEducation: bachelorsSkills: ["Communication","Teamwork","Organizational skills","Time management","Problem-solving"]

Take in-room food and beverage orders by telephone and ensure accurate entry into the POS system for service delivery to guests and the kitchen team. Provide courteous, efficient service, handle guest enquiries and complaints, and support upselling of menu items. Maintain cleanliness and organized work areas, follow hotel policy and safety standards, complete opening/closing procedures, and assist with inventories and outlet operations.

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Kempinski
Kempinski
2 days ago

In-Room Dinning Order Taker (Local Hire)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Take in-room food and beverage orders by telephone and ensure accurate entry into the POS system for service delivery to guests and the kitchen team. Provide courteous, efficient service, handle guest enquiries and complaints, and support upselling of menu items. Maintain cleanliness and organized work areas, follow hotel policy and safety standards, complete opening/closing procedures, and assist with inventories and outlet operations.
Location: Accra
Workplace: Onsite
Employment Type: Contract
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Take in-room orders via telephone and ensure correct posting in the POS system for service to the kitchen and service departments.
  • •Provide courteous, professional, efficient service; explain menu items and perform upselling and offering alternatives.
  • •Handle guest enquiries, report complaints and feedback to supervisors, and ensure follow-up with guests.
  • •Follow hotel rules and policy for fire, hygiene, health and safety; maintain cleanliness, organization, and personal presentation.
  • •Complete opening/closing procedures and assist with inventories, equipment/product monitoring, and any assigned secondary duties.

Key Requirements

  • •HND/Degree in Hospitality Management or related field.
  • •3 years work experience in an F&B service role.
  • •Excellent oral and written communication skills.
  • •Excellent telecommunication skills and the ability to represent the hotel via telephone.
  • •Ability to operate a POS system and computer/office equipment (including Excel and Word).
Experience:HospitalityFood and beverage
Education:Bachelor's in Hospitality Management
Skills:CommunicationTeamworkOrganizational skillsTime managementProblem-solving
Tech Stack:POS systemExcelWord

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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