Customer Experience Banker-(Holt, MI)

Serve as a financial concierge for walk-in customers, providing excellent service, resolving issues, and accurately processing transactions while balancing daily. Proactively retain and grow both consumer and business relationships by identifying customer financial goals, recommending deposit and banking products, following up with new customers, and sourcing referrals. Educate customers on deposit products and partner with other areas of the bank to deepen relationships while following operational, risk, security, and regulatory policies.