Customer Service Advisor - Part Time Evenings

Davies
United Kingdom
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Customer service","Attention to detail","Empathy","Assertiveness","Administration"]

Join Davies’ Claims Management team as a part-time Customer Service Advisor working evenings in Fulwood, Preston. You’ll handle inbound calls from home emergency insurance customers, validate policyholders, diagnose issues, and deploy suitable trade contractors while keeping customers updated. Working in a friendly call-centre environment, you’ll meet targets and KPIs and support customers through their claim from notification to resolution, with full training provided.

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Davies
Davies
8 hours ago

Customer Service Advisor - Part Time Evenings

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join Davies’ Claims Management team as a part-time Customer Service Advisor working evenings in Fulwood, Preston. You’ll handle inbound calls from home emergency insurance customers, validate policyholders, diagnose issues, and deploy suitable trade contractors while keeping customers updated. Working in a friendly call-centre environment, you’ll meet targets and KPIs and support customers through their claim from notification to resolution, with full training provided.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from home emergency insurance customers and work to targets and KPIs.
  • •Support customers through the claim journey from initial notification to resolution.
  • •Validate policyholders, diagnose the issue, and deploy the appropriate trade contractor while keeping customers informed.
  • •Take excess policy payments, arrange boiler services, and negotiate with contractors.
  • •Multi-skill across multiple insurance product lines.

Pay and Benefits

Perks:PensionLife AssuranceDentalEapHoliday

Key Requirements

  • •Experience in a ‘First Notification of Loss’ (FNOL) for an insurer or claims handler is an advantage.
  • •Previous contact centre experience is an asset (not essential).
  • •Excellent telephone manner with strong customer service skills and the ability to think on your feet.
  • •Strong attention to detail, self-motivated and engaged, with professional, tactful call handling.
  • •PC literate with excellent administrative skills.
Experience:InsuranceClaimsContact centre
Skills:Customer serviceAttention to detailEmpathyAssertivenessAdministration

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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