Anthropic

3 months ago

Customer Success Manager, Scaled

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Scale customer success for a broad portfolio of Commercial and Enterprise customers across Claude Enterprise, Claude Code, and API, designing digital-first, one-to-many journeys that drive activation, consumption, retention, and expansion at scale. You’ll “Claudify” interactions with AI-powered processes, collaborate with Sales, Product, and Marketing, and own onboarding, renewals, and risk interventions while maintaining a personalized, high-value experience.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own scaled customer engagement for a large portfolio of Commercial and Enterprise accounts, managing customers through timebound, digital-first touchpoints that drive activation, consumption, retention, and expansion across Claude Enterprise, Claude Code, and API products.
•Execute timebound strategic human touchpoints at key moments—customer activation, expansion discussions, renewal conversations, risk interventions—ensuring high-impact interactions when customers need them most.
•Provide technical guidance. Develop deep product expertise to guide implementation decisions, advise on safe, impactful adoption of new features, and translate AI capabilities into business value for audiences from developers to executives
•Channel customer voice back to Product and leadership by aggregating insights from digital interactions, surveys, and community engagement to influence roadmap and improve customer experience
•Partner cross-functionally with Marketing on customer campaigns, Sales on handoffs and growth, Product on adoption-driving features, and Customer Success on playbook development and optimization

Pay and Benefits

Salary: USD 200,000 - 260,000 annually

Key Requirements

•3-5+ years in customer-facing roles such as Customer Success, Customer Marketing, Account Management, or Consulting, with experience managing a high volume of accounts or building scaled programs.
•Experience with digital-first or tech-touch customer engagement: built or executed one-to-many programs including email campaigns, webinars, customer communities, or automated customer journeys.
•Systems thinking and process orientation; ability to build repeatable playbooks, templates, and frameworks across diverse customer types.
•Data-driven mindset; comfortable analyzing customer health metrics, product usage data, and program effectiveness to drive decisions.
•Strong technical aptitude and AI enthusiasm; able to master complex products, translate technical concepts across audiences, and help customers adopt Claude safely and effectively

Experience:Enterprise softwareSaaSAI

Education:Bachelor's

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAdaptability

Languages:English

Tech Stack:ClaudeAPIAIGainsight

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

3 months ago

Customer Success Manager, Scaled

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own scaled customer engagement for a large portfolio of Commercial and Enterprise accounts, managing customers through timebound, digital-first touchpoints that drive activation, consumption, retention, and expansion across Claude Enterprise, Claude Code, and API products.
•Execute timebound strategic human touchpoints at key moments—customer activation, expansion discussions, renewal conversations, risk interventions—ensuring high-impact interactions when customers need them most.
•Provide technical guidance. Develop deep product expertise to guide implementation decisions, advise on safe, impactful adoption of new features, and translate AI capabilities into business value for audiences from developers to executives
•Channel customer voice back to Product and leadership by aggregating insights from digital interactions, surveys, and community engagement to influence roadmap and improve customer experience
•Partner cross-functionally with Marketing on customer campaigns, Sales on handoffs and growth, Product on adoption-driving features, and Customer Success on playbook development and optimization

Pay and Benefits

Salary: USD 200,000 - 260,000 annually

Key Requirements

•3-5+ years in customer-facing roles such as Customer Success, Customer Marketing, Account Management, or Consulting, with experience managing a high volume of accounts or building scaled programs.
•Experience with digital-first or tech-touch customer engagement: built or executed one-to-many programs including email campaigns, webinars, customer communities, or automated customer journeys.
•Systems thinking and process orientation; ability to build repeatable playbooks, templates, and frameworks across diverse customer types.
•Data-driven mindset; comfortable analyzing customer health metrics, product usage data, and program effectiveness to drive decisions.
•Strong technical aptitude and AI enthusiasm; able to master complex products, translate technical concepts across audiences, and help customers adopt Claude safely and effectively

Experience:Enterprise softwareSaaSAI

Education:Bachelor's

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAdaptability

Languages:English

Tech Stack:ClaudeAPIAIGainsight

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn