Figma

1 week ago

Enterprise Support Specialist, Korean Speaking (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as an Enterprise Specialist on the Product Support team, partnering with the Enterprise Support Manager to deliver high-quality support to Figma’s most strategic enterprise customers. Diagnose complex product and workspace issues, taking ownership from initial inquiry through resolution. Collaborate with Sales, Product, and Engineering to troubleshoot SAML/SSO and SCIM configurations, capture customer feedback, and advocate for bug fixes and process improvements.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop deep expertise of Figma products and customer journeys to accurately diagnose sophisticated inquiries.
•Interact with customers daily via email, owning cases from start to resolution and ensuring successful account setup.
•Troubleshoot technical issues during large-scale workspace configuration for enterprise organizations in partnership with Sales.
•Serve as the voice of the customer by capturing product and process gaps and presenting data-backed cases for improvements.
•Handle high-risk escalations by engaging the right partners and communicating through to a solution; identify trends for Product and Engineering.

Key Requirements

•3+ years of experience in a support environment for a technical SaaS product, ideally supporting enterprise customers.
•Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
•Experience with system administration for large end-user communities or guiding customers through complex implementations.
•Ability to evaluate business impact of technical issues and drive cross-functional alignment to resolve cases quickly.
•Experience taking ownership over customer cases from start to resolution.

Experience:3+ yearsTechnical SaaSEnterprise customers

Skills:Customer advocacyCross-functional collaborationProblem-solvingCommunication

Languages:Korean

Tech Stack:SAMLSSOSCIMSystem administrationAdobe XDSketchFramerAIMachine learningPrompt refinementNatural language tools

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

1 week ago

Enterprise Support Specialist, Korean Speaking (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop deep expertise of Figma products and customer journeys to accurately diagnose sophisticated inquiries.
•Interact with customers daily via email, owning cases from start to resolution and ensuring successful account setup.
•Troubleshoot technical issues during large-scale workspace configuration for enterprise organizations in partnership with Sales.
•Serve as the voice of the customer by capturing product and process gaps and presenting data-backed cases for improvements.
•Handle high-risk escalations by engaging the right partners and communicating through to a solution; identify trends for Product and Engineering.

Key Requirements

•3+ years of experience in a support environment for a technical SaaS product, ideally supporting enterprise customers.
•Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
•Experience with system administration for large end-user communities or guiding customers through complex implementations.
•Ability to evaluate business impact of technical issues and drive cross-functional alignment to resolve cases quickly.
•Experience taking ownership over customer cases from start to resolution.

Experience:3+ yearsTechnical SaaSEnterprise customers

Skills:Customer advocacyCross-functional collaborationProblem-solvingCommunication

Languages:Korean

Tech Stack:SAMLSSOSCIMSystem administrationAdobe XDSketchFramerAIMachine learningPrompt refinementNatural language tools

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn