Enterprise Support Specialist, Korean Speaking (London, United Kingdom)

Figma
London
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer advocacy","Cross-functional collaboration","Problem-solving","Communication"]

Serve as an Enterprise Specialist on the Product Support team, partnering with the Enterprise Support Manager to deliver high-quality support to Figma’s most strategic enterprise customers. Diagnose complex product and workspace issues, taking ownership from initial inquiry through resolution. Collaborate with Sales, Product, and Engineering to troubleshoot SAML/SSO and SCIM configurations, capture customer feedback, and advocate for bug fixes and process improvements.

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Figma
Figma
2 months ago

Enterprise Support Specialist, Korean Speaking (London, United Kingdom)

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as an Enterprise Specialist on the Product Support team, partnering with the Enterprise Support Manager to deliver high-quality support to Figma’s most strategic enterprise customers. Diagnose complex product and workspace issues, taking ownership from initial inquiry through resolution. Collaborate with Sales, Product, and Engineering to troubleshoot SAML/SSO and SCIM configurations, capture customer feedback, and advocate for bug fixes and process improvements.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop deep expertise of Figma products and customer journeys to accurately diagnose sophisticated inquiries.
  • •Interact with customers daily via email, owning cases from start to resolution and ensuring successful account setup.
  • •Troubleshoot technical issues during large-scale workspace configuration for enterprise organizations in partnership with Sales.
  • •Serve as the voice of the customer by capturing product and process gaps and presenting data-backed cases for improvements.
  • •Handle high-risk escalations by engaging the right partners and communicating through to a solution; identify trends for Product and Engineering.

Key Requirements

  • •3+ years of experience in a support environment for a technical SaaS product, ideally supporting enterprise customers.
  • •Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
  • •Experience with system administration for large end-user communities or guiding customers through complex implementations.
  • •Ability to evaluate business impact of technical issues and drive cross-functional alignment to resolve cases quickly.
  • •Experience taking ownership over customer cases from start to resolution.
Experience:3+ yearsTechnical SaaSEnterprise customers
Skills:Customer advocacyCross-functional collaborationProblem-solvingCommunication
Languages:Korean
Tech Stack:SAMLSSOSCIMSystem administrationAdobe XDSketchFramerAIMachine learningPrompt refinementNatural language tools

Company Brief

Figma
Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn