New Partner Experience Advisor - French Speaking

Deliveroo
Manchester
Workplace: HybridFull timeGBP 26,600+ annuallyFunction: Consulting & AdvisorySkills: ["Communication","Teamwork","Customer service","Problem-solving","Phone presence"]

Join Deliveroo’s Partner Experience team to onboard and support new restaurant partners across Europe, acting as the primary point of contact to ensure smooth onboarding and ongoing success. In this hybrid role, you’ll manage calls, coordinate with launch and sales teams, and maintain excellent customer service while hitting KPI targets. Fluency in French and English, IT literacy, and collaborative teamwork are essential to thrive.

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FursaFursa
Deliveroo
Deliveroo
7 months ago

New Partner Experience Advisor - French Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join Deliveroo’s Partner Experience team to onboard and support new restaurant partners across Europe, acting as the primary point of contact to ensure smooth onboarding and ongoing success. In this hybrid role, you’ll manage calls, coordinate with launch and sales teams, and maintain excellent customer service while hitting KPI targets. Fluency in French and English, IT literacy, and collaborative teamwork are essential to thrive.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Be on the phone, helping new restaurant partners get set up and ready to start taking orders
  • •Work with the launch team, the sales team, and our account managers to be the face of Deliveroo for all newest partners
  • •Be ready to take on challenging KPIs while maintaining excellent customer service
  • •Be organized to maintain daily call plans to achieve goals
  • •Collaborate with a small team and contribute to a positive working environment

Pay and Benefits

Salary: GBP 26,600 annually

Key Requirements

  • •Native or fluent in French + English
  • •The confidence to make regular calls and a strong phone presence
  • •Be IT literate and keep our systems up to date with all relevant information
  • •You'll work as part of a small team so be a good team player, and be someone others want to work with
  • •Commitment to professional development
Experience:Hospitality & Food Service
Skills:CommunicationTeamworkCustomer serviceProblem-solvingPhone presence
Languages:FrenchEnglish

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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