Senior Analyst, Strategy, Performance & Transformation

NRG Energy
Calgary
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Attention to detail","Collaboration","Strategic thinking"]

Support the development, execution, and performance management of regulated customer strategy by translating customer, operational, financial, market, and regulatory data into executive-ready insights and communications. Own analyses across retention, churn, customer experience, KPIs, and transformation initiatives, including milestone/risk tracking and governance reporting. Collaborate across Customer Management, Operations, Digital, Product, and Regulatory to connect strategic planning and business case inputs to measurable customer, operational, and financial outcomes.

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NRG Energy
NRG Energy
1 day ago

Senior Analyst, Strategy, Performance & Transformation

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Last checked: 11 hours agoStatus: Live

Job Summary

Support the development, execution, and performance management of regulated customer strategy by translating customer, operational, financial, market, and regulatory data into executive-ready insights and communications. Own analyses across retention, churn, customer experience, KPIs, and transformation initiatives, including milestone/risk tracking and governance reporting. Collaborate across Customer Management, Operations, Digital, Product, and Regulatory to connect strategic planning and business case inputs to measurable customer, operational, and financial outcomes.
Location: Calgary
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Analyze customer data (retention trends, churn drivers, complaint data, operational performance metrics) to identify insights and opportunities.
  • •Support customer segmentation, journey and experience strategy development through data analysis and research.
  • •Translate complex data into clear, actionable insights and briefing materials for strategic discussions and decision-making.
  • •Track transformation initiative progress against milestones and support governance reporting, including risks, dependencies, and delays.
  • •Support strategic planning and performance management by consolidating inputs, preparing analysis, refining KPIs, and delivering business case inputs and forecasting/decision-support materials.

Key Requirements

  • •Bachelor’s degree
  • •3 years of industry experience in similar roles
  • •Strong analytical and problem-solving skills to interpret customer, operational, and financial data and translate it into recommendations
  • •Proficiency with data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (PowerPoint)
  • •Comfort tracking milestones, risks, dependencies, decisions, and benefits across cross-functional initiatives
Experience:3+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingAttention to detailCollaborationStrategic thinking
Tech Stack:ExcelPower BISQLPowerPoint

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn