Field Service Engineer

HP
United States
Workplace: OnsiteFull timeUSD 25 - 38 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 6-8 yearsEducation: high_schoolSkills: ["Effective communication","Results-oriented mindset","Learning agility","Customer centricity","Digital fluency"]

Provide on-site and remote technical services for HP’s Pagewide industrial print business across pre-sales, post-sales, and service delivery. Improve customer experience by diagnosing complex issues, leading break-fix support and escalation, proactively monitoring to prevent problems, and delivering tailored solutions for enterprise accounts. Support partners and authorized service providers, mentor the team, coordinate departmental work, and identify process improvements while ensuring effective business controls.

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FursaFursa
HP
HP
1 day ago

Field Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide on-site and remote technical services for HP’s Pagewide industrial print business across pre-sales, post-sales, and service delivery. Improve customer experience by diagnosing complex issues, leading break-fix support and escalation, proactively monitoring to prevent problems, and delivering tailored solutions for enterprise accounts. Support partners and authorized service providers, mentor the team, coordinate departmental work, and identify process improvements while ensuring effective business controls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Enhance customer experience by providing installation overviews, site-specific information, and key contacts.
  • •Address customer challenges by delivering guidance and escalating issues through established protocols.
  • •Provide software services across pre-sales, post-sales, and service delivery support tailored to customer needs.
  • •Deliver technical support for break-fix activities, assist third-party/authorized service providers, and lead onsite escalation when required.
  • •Use proactive monitoring and deep technical expertise to prevent issues, resolve complex problems, and recommend improvements.
Travel: Medium travel

Pay and Benefits

Salary: USD 25 - 38 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid HolidaysPaid Leave

Key Requirements

  • •High school diploma/GED or higher secondary education, or equivalent work experience demonstrating competence.
  • •Typically 6–8 years of related experience, preferably with HP products and customer/on-site technical support or mission-critical systems.
  • •Strong knowledge of automation systems and electromechanical systems, including electronics and electrical fundamentals.
  • •Working knowledge of operating systems such as Windows Server and/or Linux (including Red Hat or relevant platforms).
  • •Experience with technical services delivery: preventive maintenance, diagnostics, test equipment, and technical support (on site and remote).
Experience:6-8 yearsIndustrial printCustomer supportMission criticalTechnical services
Education:High School
Skills:Effective communicationResults-oriented mindsetLearning agilityCustomer centricityDigital fluency
Tech Stack:Automation SystemsHand & Power ToolsElectromechanical SystemsWindows ServerLinuxRed HatTest and Diagnostic EquipmentEnvironmental, Health and SafetyField Service ManagementPreventive MaintenanceTechnical SupportSafety StandardsKPIs

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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