Box

2 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide white-glove technical support for 10–15 strategic accounts, helping customers implement and operationalize Box products to improve efficiency and unlock new value. Deepen understanding of clients’ business practices, perform weekly/quarterly support health reviews, and serve as an escalation point for critical issues. Partner with customers’ helpdesk and Box’s Customer Success organization to drive training, best practices, feedback, and product roadmap input, including AI use cases.

Location: Chicago, New York, Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide white-glove service and support to assigned accounts by helping them implement and operationalize Box products (10–15 accounts at a time).
•Develop a deeper understanding of clients’ business practices and operating environments.
•Perform technical reviews of support health on a weekly and quarterly basis using ticket reviews and support metrics.
•Act as an escalation point for critical technical issues at all times.
•Partner with helpdesk teams and the Customer Success organization to drive training, best practices, feedback, and product roadmap influence.

Pay and Benefits

Salary: USD 97,000 - 120,000 annually

Key Requirements

•5+ years in a technical support role or equivalent account management experience.
•SQL experience.
•Experience with open APIs and API scripting.
•Understanding of SAML and OAUTH authentication protocols.
•Practical experience with AI or machine learning and experience with MDM solutions.

Experience:5+ yearsSaaSCloud content management

Skills:Customer empathyProblem-solvingCross-functional collaborationOperational rigorCommunication

Languages:English

Tech Stack:SQLOpen APIsMDMSAMLOAUTHAPI scriptingAIMachine learningBox

Company Brief

Box

Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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