Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client-focused service","Problem-solving","Coaching","Integrity","Time management"]

Serve as a trusted problem-solver in an in-person branch by handling complex client servicing needs, coaching Teller team members, and overseeing day-to-day teller-line operations. Listen for financial wellness opportunities and transition clients to bankers for deeper conversations. Ensure accurate cash handling, compliance with regulatory/audit/security procedures, and support branch onboarding and training, while also working assigned Saturdays.

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FursaFursa
KeyCorp
KeyCorp
3 hours ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted problem-solver in an in-person branch by handling complex client servicing needs, coaching Teller team members, and overseeing day-to-day teller-line operations. Listen for financial wellness opportunities and transition clients to bankers for deeper conversations. Ensure accurate cash handling, compliance with regulatory/audit/security procedures, and support branch onboarding and training, while also working assigned Saturdays.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide distinctive client service as a resource for resolving complex client servicing issues.
  • •Coach tellers while ensuring efficient, accurate, and compliant teller functions in an in-person branch setting.
  • •Listen for financial wellness opportunities during client interactions and appropriately transition clients to a Banker.
  • •Oversee day-to-day teller line operations, including teller scheduling, staffing issues, and branch operational standards.
  • •Assist the Branch Manager with onboarding and training new tellers; support compliance with regulatory, security, and internal audit controls.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience (required).
  • •Minimum 3 years of demonstrated superior client relationship skills (required).
  • •Minimum 3 years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ years
Education:High School
Skills:Client-focused serviceProblem-solvingCoachingIntegrityTime management
Certifications:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn